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Commercial Planning Associate (Demand Planning)

What this position is about – Purpose:

The role's objective is to contribute to the team tasks and proactively support the Global Shisha Customer Service team. You will ensure that all planning activities and required data are properly and promptly managed and in line for order fulfilment.

What will you do - Responsibilities: 

PIPELINE:

• Supporting the Global Shisha Customer Service team and Sales Managers
• Keep monitoring the progress of all tasks while reaching out to other stakeholders to guarantee a smooth flow of information and analysis required by the team to fulfil all Export Shisha (Nakhla) orders to various distributors worldwide

CUSTOMER SERVICES:

• Responsible for managing Customer Master Data on both: Dynamics system and Spreadsheet
• Responsible for reviewing all internal memos for new customers, prices, skw, and credit limits prior reflecting it on the system and spreadsheets. Liaising all updates with concerned stakeholders
• Track customer invoices/credit notes; monitor customer collection in collaboration with finance and send internal reports for overdue invoices to stakeholders
• Ensure timely purchase order issuance as well as good receipts booking and accurate update of budget file
• Responding to all enquiries sent by email, and reverting to the sales team

DEMAND PLANNING & FORECASTING:

• Close collaboration with Sales, Marketing, and Finance to provide an 18-month rolling forecast - based on ASP, LE and the latest market strategy
• Responsible for meeting all deadlines related to uploading forecasts on the system, which triggers the production volume planning on the factory side
• Work closely with Distributors and sales to consolidate and review the inventory in the markets while also coordinating and following up on shipments' arrival to markets
• Work closely with Marketing and NPD to update the SKW database

Who are we looking for - Requirements:

• You have a commercial education. A university degree or equivalent in Business, Logistics, or Supply Chain might be an advantage
• At least 5 years of relevant business experience, preferably as a Demand Planner, Customer Services in FMCG and multinational environment
• Excellent knowledge of the English language, Arabic might be an advantage
• Computer Proficient (MS Office, especially Excel). SAP & Power BI knowledge is a plus
• Affinity with numbers. Meticulous and with high attention to detail

What are the next steps – Recruitment process: 

Thank you very much for your interest in the role. You are welcome to apply. 

We provide feedback to all candidates. 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.