Title:  Quality Manager (m/f/d)

Job ID:  94811
Country:  Switzerland
City:  Dagmersellen
Professional area:  Quality
Contract type:  Permanent
Professional level:  Experienced

Dagmersellen, CH, 00000


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com



For our Swiss Entity in Dagmersellen, we are looking for a motivated, team-oriented and proactive individual for the permanent position as


Quality Manager (m/f/d)

Join our innovative team as a Quality Manager, ensuring the highest standards for our products at JTI Dagmersellen. Lead a dedicated team, drive IWS, and play a crucial role in our factory management.


  • Lead a team of 3 direct and 10 indirect reports, employing servant leadership to empower and coach them towards achieving factory and GSC MGSM objectives.
  • Become an owner of Quality Pillar which effectively identifies and validates quality conditions for consistent good product quality and operations stability as well as DMS ownership in RTTs and coaching the people for RTT DMSs.
  • Oversee the quality of all semi-finished and finished goods, ensuring correct specifications, controlling incoming materials, and performing quality measurements across all processes in collaboration with global functions.
  • Manage quality key performance indicators, plan targets as part of the annual strategic planning process and implement programs to achieve them
  • Maintain the Quality Information Management System (QIMS) and lead quality-related training for the entire factory staff.
  • Handle consumer and customer complaints, implementing effective countermeasures.
  • Ensure compliance with ISO 9001 and integrated management systems (ISO 14001, 50001, 45001) for the Swiss site.
  • Adhere to standards such as FSC, CP, 5S3R, and manage corresponding audits.
  • Act as an internal auditor for all ISO standards, the 5S3R, Contamination Prevention program, FSC, and manage the Infestation Management Program (tobacco beetle infestation).
  • Lead and drive continuous improvement programs using modern methodologies.


Who are we looking for - Requirements:

  • Degree in Quality, Engineering or a related field
  • Sound knowledge and extensive experience in Quality Management 
  • Proficient understanding of ISO standards, with a focus on ISO 9001
  • Fluency in English; German is a plus
  • Strategic thinker with exceptional leadership and project management skills
  • Innovative, proactive mindset with a strong “can do” attitude
  • Excellent communication, collaboration, and servant leadership skills


What we offer:

  • Your well-being is our priority: We engage in various programs and activities supporting our employee’s wellbeing
  • A versatile & dynamic job with a leading Top Employer in Switzerland
  • A family-like corporate culture combined with the development opportunities of an international corporation
  • Extensive additional benefits such as a company pension plan, sports programs/classes, gym, supported meal plans and much more


What are the next steps – Recruitment process: 
Are you passionate about this position? Or do you know someone who might be interested in this position? Then send us your application ( CV and cover letter)! 



Job Segment: Internal Audit, Quality Manager, Strategic Planning, Quality Engineer, Finance, Customer Service, Quality, Strategy, Engineering