Title:  Customer Service Expert (m/f/d)

Job ID:  94384
Country:  Switzerland
City:  Dagmersellen
Professional area:  Sales
Contract type:  Permanent
Professional level:  Experienced

Dagmersellen, CH, 6252


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com



Customer Service Expert (m/f/d)


Providing an excellent channel to develop your skills and build upon your career. In this role you will be operating in the sales transaction to cash (O2C) function managing daily customer orders with high financial exposure. The O2C process is critical to drive financial reporting/monitoring and to meet the overall Marketing & Sales go-to-market plan. You will build new relations being in close contact with our customers/wholesalers and you liaise closely with our Marketing & Sales departments to ensure on time logistics. In this role, you can develop your skill set, use your analytical thinking and your natural familiarity with numbers along with stakeholder engagement to successfully perform your duties and responsibilities.


Your responsibilities

  • Manage the Order to Cash process via customer order collection and data entry to Warehouse Management system
  • Collaborate with Marketing & Sales stakeholders to ensure the company’s go-to-market plan execution in the accounts via system mapping products that are in line with planned timings and promotional periods requirements
  • Maintain and further build positive customer relations with Account Buying, Logistics and Account Payment personnel 
  • Work with the Key Account Management team by handling obstacles in supply chain and the logistic management process
  • Overview the Masterdata & System Management by setting up critical SAP pricing and article information in line with Finance/GBS guidelines
  • Close collaboration with Finance to manage Free Cash Flow maintenance by continuous monitoring, validating and aligning on SAP & Finance reporting (J-SOX)
  • First point of contract for Customer collection of past due invoices and monitoring credit/banking transactions
  • Oversee customer return good process, expiring product destruction and Swiss Excise Tax controls
  • Manage Field Force Inventories and ensure stock controls are in place throughout the year

Qualifications and Experience

  • After obtaining a higher business degree, you gained relevant practical experience ideally in a FMCG environment
  • A high interest in processes and technologies, affinity to numbers
  • Enthusiastic self-starter, flexible and reliable person with strong analytical mindset
  • Language skills: German and good command of English. French considered a good advantage
  • Thorough knowledge of MS Office, SAP/Warehouse system knowledge are benefits but not required 


What we offer

Open, multicultural and very dynamic environment with personal development opportunities, as well as:

  • Possibility to work up to 50% from home office 
  • 40-hour week, at least 5 weeks of vacation, flexible working hours
  • In-house canteen (discounted meals) and free soft drinks and coffee
  • Free parking lots
  • Monthly health insurance allowances for employees and their family members
  • Insurance contributions (NBU and KTG) are covered fully by JTI
  • JTI pays up to 75% of the pension fund contributions
  • 500 CHF Reka Checks (paid out in January each year)
  • Maternity and paternity leave (20 weeks) without reduction in salary
  • Attractive employee benefits
  • Fitness room and various sports and well-being courses


The team of peers is energetic and friendly where workloads are shared. The work environment is professional, enjoyable and has flexibility options. Are you excited about this position? We're looking forward to receiving for application! 


Job Segment: Logistics, Data Entry, Warehouse, Supply Chain, Operations, Administrative, Customer Service, Manufacturing