Title:  Process Analyst Manager (SAP)

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. 

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Process Analyst Manager (SAP)

What will you do – responsibilities

Applications support and incident management:

•    Support of the existing landscape – timely provision of fixes due to errors/failures in the systems, and data analysis.

•    Advice and explanations to business users of how the current systems work

•    Identification, documentation, and correction of underlying and root-cause problems in the system

•    Analysis of the current landscape and identification of possible improvements. Review of the new technologies, analysis of possible ways for implementation

Change and Project management:

•    Addition of new functions into current systems - identification of value-adding amendments, extensions, and new developments to the existing systems

•    Assisting the Business in redesigning or adapting business processes to a change request

•    Preparation of functional and technical specifications

•    Communication with development teams, ensuring tasks are clearly understood and implemented

•    Testing of new developments and customer support with user testing

•    Preparation of user trainings and documentation

•    Business partnership - develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the applications

•    Participation in single- and cross-functional IT projects

What are we looking for?

•    Fluent English (written & spoken)

•    At least 1-2 years of working experience with SAP Product Cost Controlling (CO-PC) module preferably in the areas of application support in a global and multicultural environment

•    Experience with SAP Finance and Cost controlling (FICO)

•    Desire to learn and acquire new knowledge and skills

•    Analytical & Detail oriented, and customer-focused attitude

•  Ability to listen and understand questions/problems being communicated by end-users and stakeholders

•    Ability to work effectively both independently and as part of a group

•    Project management experience would be a plus

Recruitment process: 

Thank you very much for your interest in the role. You are welcome to apply. 

Feedback will be provided to all interested candidates throughout the recruitment process.