Title:  BTS Process Analyst Manager

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. 

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

Process Analyst Manager

What this position is about - Purpose:

The Process Analyst acts as a service provider working under the BTS Team Lead/Business Expert lead to implement the approved process changes and continuous improvement of the business.

He also provides expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance) with a focus on critical/complex incidents & significant change/service request delivering timely and quality solutions to users while at the same time ensuring that they utilize the full application potential.

He/she is the expert on the assigned areas, coaching and helping the process/application analysts in the configuration/customization of the associated application modules.

He/she is the point of contact between his/her specific process areas and the Power Users, keeping them up-to-date and knowledgeable of the systems and business processes/best practices.

He drives and monitors the implementation of small, approved projects ensuring alignment of changes to the GRM.

What will you do - Responsibilities: 

Operations

• Having the ownership of the application support requests coming from the Global Service Desk (GSD), he/she provides application support for both Production and Development with a focus on critical/complex incidents & significant change/service request
• Reproduce the problem in test system
• Investigate for the solution by searching in internal solutions database, searching for SAP notes if applicable, consulting with relevant experts, test implemented technical application
• Notes, communicating with, requesting and monitoring remote access by the application vendor's technical support team
• Test the solution
• Provide and confirm problem solution to end-users
• Maintain appropriate documentation on the change request
• When required update the knowledge base tool

Analyse Business process / system changes requests

• Prioritise the changes.
• Check the impact on GRM and applications customizing (in collaboration with Process Analysts)
• Check conflicts between current and proposed functionality (impact analysis)
• Redesigns or adapts business processes to a change request. Ensures the alignment of the request to the GRM

Minor/standard enhancements/projects

• Ensure the design of the proposed solutions and potentially modify the GRM accordingly following the approval process
• Provide time and cost estimate for the implementation of the solutions
• Plan and coordinate the implementation of approved projects
• Monitor progress of implementation
• Ensure system integrity and performance

Knowledge management

• Provides knowledge transfer and best practices (global processes) to power- users through support/change request resolution and training in coordination with the training team
• Maintain the solution database by creating knowledge base articles, getting them reviewed and validated from required levels

Who are we looking for - Requirements:

• University degree or equivalent
• 5+ working experience with SAP ePP/DS, SAP IBP, SAP TM or SAP LBN in the areas of application support, business process design and enterprise business solutions implementation projects
• Project management experience
• Business experience in related area a plus
• Fluent English (written & spoken) 
• Excellent knowledge of supported business planning and transportation processes and related application functionality
• Knowledge of other pillars/work stream business processes and modules

What`s in it for you?

• Flexible working arrangements
• Have access to over 200 company training
• Be part of a truly international and diverse company with over 40,000 employees in 130 countries
• Find out why 9 out of 10 employees recommend us to a friend.
• Understand why 9 out of 10 employees say they feel free to be themselves
• Be covered with medical insurance upon hiring, with dependent coverage
• Life insurance, flexible benefits, well-being program included
• Employee assistance program (24/7/365 free phycological, financial and legal counselling)
• Private pension plan
• Meal tickets
• Extra vacation days