Title:  RRP Consumer Experience Associate Adriatica

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

RRP Consumer Experience Associate Adriatica

Position: This role provides support in developing and executing Consumer Experience strategies across various channels. It assists in managing CE programs, tracking performance, and coordinating with internal teams and external partners to ensure alignment with business goals.

Responsibilities:
 

• Supporting line manager in creating Consumer Experience strategy through all stages of Consumer Journey (Awareness, Acquisition, Retention).
• Development of Consumer Experience programs through all offline and online channels (Brand Retail, HoReCa, Events, Promo team, E-commerce, Social and Paid Media, Web). 
• Creating reports, presentations, other business tasks related to CE programs as well as budget planning and tracking.
• Monitoring CE results and KPIs including evaluation of all processes and suggesting areas for improvements.
• Work closely with Sales, Finance, Legal and other functions to ensure that developed programs and materials adhere to local regulations, budget constraints, and business objectives.
• Cooperation with agencies and 3rd parties 

Requirements:

• University degree or equivalent experience in Marketing, Advertising, Communication, Business Administration, Management, or a related field.
• Solid understanding of Brand and Consumer Experience.
• Proficiency in MS Office, especially PowerPoint and Excel.
• Fluent in English and Serbian.
• Creative, agile, and a team player with strong interpersonal and presentation skills.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.