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Title:  IT Service Catalogue Manager

Job ID:  60021
Country:  Poland
City:  Warszawa
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warszawa, MZ, PL, 00-849


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


IT Service Catalog Manager


What this position is about - Purpose:


You will support project implementation activities and subsequent ongoing continuous improvement / operational support through the design and implementation of Business Service Requests Catalog solution in JTI. This is a role in Global IT team, connected with supporting major projects within JTI globaly. 


What will you do - Responsibilities:


  • Provide expert knowledge on process, design and system configuration
  • Keep up to date the standard approval and implementation workflows and catalog request form templates
  • Follow UI standards for presenting the information on the catalog items forms
  • Support GBS Service Delivery / Productivity Lead, GBS Solution Architecture & Development Manager and the other IT Process Analyst Managers in the analysis and evaluation of cross-process functionality changes
  • Maintain regression testing scripts and perform the necessary regression testing in the scope of Enterprise Service Management tool upgrades / releases; support implementation of approved changes; document changes done in Business Service Catalog
  • Ensure timely Service Catalog issues resolution; proactively take the necessary corrective actions
  • Establishes strong relationships with IT community; supports GBS Solution Architecture & Development Manager & GBS Service Delivery / Productivity Lead to contribute to their decision making; proactively escalates issues to GBS Solution Architecture & Development Manager and inform/update him/her about proposed/made decisions
  • prepare functional specification and follow up on implementation by external IT Service Provider(s), distribute tasks and coordinate; lead agile meetings and represent a team


Who are we looking for - Requirements:


  • 3+ years of overall experience in IT (advanced working knowledge of JavaScript)
  • ServiceNow & Microsoft standard developing framework preferred
  • experience of VeriSM Framework preferable
  • experience in requirements analysis and applications development support is essential
  • service delivery management experience with 3rd parties
  • good level of experience in Project Management as developer in software development/ implementation projects and knowledge of agile methodologies
  • customer orientation, strong problem solving and negotiation skills
  • degree in Computer Science, Information Systems or related


What you can get – Benefits:


  • a competitive pay (together with annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance and pension plan
  • complex environment of working with multiple stakeholders, professional support and possibility to share knowledge and best practices
  • on-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • wide variety of projects and tasks, ambitious goals and independence in achieving them
  • dynamic and innovative spirit with a constant quest to do things better
  • flexible working conditions (flexi working hours, home office possibilities)
  • modern office in a convenient location


What are the next steps – Recruitment process:


Thank you very much for your interest in the role. You are welcome to apply.

We will make sure every candidate will receive a reply within 2 weeks after the application deadline.



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