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Title:  Process Analyst Manager (SuccessFactors)

Job ID:  85663
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:



Process Analyst Manager (SuccessFactors)


What this role is about?


The position exists to provide consulting expertise in the area of HR/Talent process & solution design (SuccessFactors and others as required) throughout all of the HR processes in order to support the development and maintenance of the HR Technology Strategy, implementation of HR Technology portfolio (including major projects, initiatives & enhancements), as well as provide advice on any ad hoc business requirements for HR. To achieve this, you will need to keep up to date with JTI HR Global technology solutions, (primarily SuccessFactors), industry best practice & vendor landscape.

You will be the point of contact between your specific process area(s), the business process owner, and the key Power Users; managing business relationships and keeping them up-to-date and knowledgeable of the systems, business processes, best practices, and status of HR Technology portfolio delivery. Other responsibilities include providing expertise in their process / technology area through coaching and providing support to the process / application analysts to ensure the effective delivery of portfolio (including daily operations); service delivery; & vendor management.


What will you do?


  • Identify new functionalities and solutions to enhance the JTI Talent business processes
  • Identify solution options and translate them into technical design
  • Work closely with other HR consultants to identify a solution that complements the IT strategy
  • Having the ownership of the application support requests coming from Global Service Desk, provide application support for both Production and Development with focus on critical / complex incidents and significant change / service requests.
  • Manage significant changes in the JTI HR Technology Portfolio following HR best practices
  • Oversee delivery of projects including regular status reporting
  • Select and manage vendors for service delivery
  • Maintain up-to-date appropriate documentation in the area of responsibility


What are we looking for?


  • University degree or equivalent
  • 3-5 year working experience with SuccessFactors in the role of consultant/IT analyst. 
  • Good knowledge of HR/Talent processes & solutions
  • Global project implementation experience
  • Excellent Business Relationship Management Skills (Customers & Suppliers) in a global multicultural environment
  • Fluent English (written & spoken)
  • Good knowledge of IT processes (including Incident/problem/change management)
  • SAP HR Certification of SuccessFactors (SFX) accredited – preferable




Job Segment: Technical Support, Service Desk, Change Management, Relationship Manager, Consulting, Technology, Customer Service, Management

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