Title:  Employee Relations and General Services Officer

Job ID:  90927
Country:  Taiwan
City:  Taipei City
Professional area:  Human Resources
Contract type:  Permanent
Professional level:  Experienced

Taipei City, TPQ, TW, 0000


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com



This job advertisement will remain open until filled.


Department: People and Culture

Location: Taipei, Taiwan
Reporting to: People and Culture Manager (General Services and EHS)

Role: Permanent




  • The People and Culture Officer plays a critical role in coordinating company-wide events and managing various employee-oriented services and facilities. He/she is also responsible for vendor management, system control as well as ad-hoc People and Culture projects requested by the manager.




  • General Services Management
    • Take care of 3 regional offices' general services and facilities. Work with cross-functional teams to plan and execute office contracts, renovations, and expansions, targeting best-in-class work environments to bring out the best of our employees.
    • Execute periodical office equipment/furniture maintenance and enhancement with scopes covering air-con, pest control, disinfection, office renovation, facility improvement, etc.
    • Cooperate closely with EHS to execute environmental, safety, and health initiatives to increase the overall well-being of our employees.
  • Employee Engagement
    • Design and execute company-wide programs and events that reinforce the company's culture and values, enhance morale, and create a positive work environment that inspires peak performance. Projects include but are not limited to year-end parties, spring lunches, festive celebrations, recognition programs, etc. Dedicatedly coordinate, review, and follow up processes, spending, and quality services delivered. 
  • Administration
    • In charge of PR/PO processes, SAP system, mobility support, and car fleet with a customer-centric approach. Responsibilities include but are not limited to training, problem-solving, process enhancement, etc.
  • Continuous Improvement
    • Drive continuous improvement efforts in all areas of responsibility, seeking stakeholder feedback and expectations in order to enhance safety, efficiency, and employee satisfaction.
  • Other
    • Manage and implement various tasks and projects as they arise and upon the manager’s request.




  • Bachelor's degree or above, with specialization in Psychology, People & Culture, or Administration
  • Minimum of 3 years of relevant experience, administrative experience preferred
  • Fluent in Chinese and English
  • Basic IT literation, advanced Excel & power tools skill are a plus




Thank you very much for applying! We will make sure that you will receive a reply within the next 2 weeks.

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