Title:  Commercial Retail Operations Manager

Job ID:  94153
Country:  USA
City:  Raleigh, NC
Professional area:  Sales
Contract type:  Permanent
Professional level:  Experienced

Raleigh, NC, US, 27513


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com





Purpose of this role

The incumbent is responsible for the outsourcing of retail call coverage plans and distribution services for JTI USA in line with the company's strategic objectives. Maintain open lines of communication between vendors and internal partners to address and promptly act on any discrepancies. The incumbent would track vendor deliverables and service agreements to ensure accountability and mitigate potential risks while upholding organizational standards. This position is internal and based in our headquarter office with direct ties to the field sales force and chain account team.

Areas of Responsibility


Strategic Direction 
•    Establish goals and objectives while aligning on expectations for vendor partners
•    Develop and implement effective audit process to ensure scope of work is meeting expectations 
•    Ongoing evaluation of vendor partners to ensure organizational needs are met


Process management
•    Strategic implementation of 3rd party vendor coverage plans
•    Outline key initiatives and direction for both internal and external partners
•    Contract negotiations with external partners while keeping organization obligations in mind


Vendor & fiduciary responsibility
•    Cultivate vendor partnerships while holding them accountable to achieve the established KPI’S
•    Effectively monitor expenditures while tracking against agreed upon project with proper documentation
•    Effective utilization of budgets to have efficient and effective return on investment


Cross-functional collaboration
•    Work closely with JTI sales force to ensure coverage needs are being met on a timely basis
•    Develop and implement execution documents for clear direction of field sales force and vendor partners
•    Create support materials that clearly defines instore initiatives 
•    Adequate training of 3rd party personnel that cover retail stores


Who Are We Looking For - Requirements


  • BA/BS degree in Business Administration or related field
  • Minimum 3-5 years of working with 3rd Party vendors
  • Preferred experience with both supply and demand planning
  • Exposure and understanding of offshore production and import logistics is desirable
  • FMCG organizational experience preferred. Must be able to  form recommendations and drive business solutions based on available information and processes
  • Fluency in English, both written and oral
  • Must be computer literate with strong MS Office (Excel, Word, PowerPoint) experience
  • SAP or other ERP system experience required



Enjoy a competitive salary commensurate with the experience and responsibility requirements


  • Healthcare
  • Dental + Vision
  • Voluntary benefits
  • Paid Time Off
  • Paid family leave benefit
  • Life Insurance
  • Disability
  • Tuition Assistance

What Are The Next Steps – Recruitment Process

  • we are actively collecting CVs and evaluating qualifications
  • we will be getting in touch with candidates whose profiles best match the requirements of the role
  • Please know that a negative decision is not a reflection of your capabilities or potential as a professional. It is a result of the competitive nature of the selection process.

Nearest Major Market: Raleigh

Job Segment: Operations Manager, Demand Planner, Supply Chain, Field Sales, Operations, Sales