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Title:  Process Expert Manager - GBS, Manila

Job ID:  39325
Country:  Philippines
City:  BGC, Taguig
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

BGC, Taguig, 00, PH, 1634


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.
But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines.


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.




As a Process Expert Manager, you will be at the core of leading and managing service provider related activities and processes to JTI in Philippines and across Asia.


  • You will provide your commendable expertise in application/process specialization to provide effective performance in ensuring efficient application maintenance, focusing on complex incidents and providing quality solutions.
  • You will create strong relationship and work together with Business Team Lead in managing and implementing the approved process changes and continuous improvement of the business.
  • You will lead, manage, and train process analysts in the configuration and customization of associated application modules and in their professional development as well.


  • A college graduate with a bachelor’s and/or master’s degree in IT or other relevant field.
  • Experienced in working as a professional for at least 5 years focusing on the SAP system and in the areas of application support, business process design and enterprise business solutions implementation projects.
  • A commendable project manager, a team player, and an excellent communicator with a strong command in English.



  • Work in a brand new office located in BGC McKinley West
  • Be covered with a medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive cash allowances such as meal and transport allowance
  • Flexible working arrangements
  • Have access to over 200 company trainings
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea #JoinJTI!


Job Segment: Medical, ERP, Manager, SAP, Technical Support, Healthcare, Technology, Management

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