Title:  On-Site IT I&O Manager France & BeNeLux

Job ID:  93671
Country:  Netherlands
City:  Amstelveen
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Amstelveen, NH, NL, 00-000


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


On-Site IT I&O Manager France & BeNeLux


What this role is about? 


On-Site IT I&O Manager France & BeNeLux is the head of the sub-cluster formed by France, Belgium, Netherlands, and Luxembourg, inside the On-Site I&O WE region, part of the Global On-Site  I&O organization. This position also supports the Regional On-site I&O Director WE in the identification of the technical infrastructure & end-user computing requirements for Market business operations by cooperating with respective Market IT Leads to advise the “IT Infrastructure and Operations Pillar” for the required systems/solutions. The role is accountable for managing the implementation and execution of all required global & local infrastructure systems, providing end-user computing services in incumbents' cluster locations.



What will you do?


Business Relationship / Internal Stakeholder Management


  • Work as a partner with respective Cluster / Entity IT Leads to fully understand the technical requirements of clusters’ business plans & priorities
  • Liaise with respective Cluster / Entity IT Leads, Corporate IT pillars, and other stakeholders to ensure alignment on the technical platforms/solutions required/scheduled for the locations 
  • Act as the single and most senior point of escalation for the management of IT technical-related issues and/or topics within the respective On-site I&O Cluster
  • Ensure that technical solutions meet the requirements of the business and IT, are cost-effective, in alignment with IT strategy and the technology stack, implemented following Operating Guidelines and JTI P&P, and delivered according to plans; provide visibility to Regional ON-SITE I&O Lead when / where deviations occur


Corporate IT Vision Strategy


  • Ensure that the creation and management of JTI's overall IT vision and strategy (in technical areas) reflect the requirements and priorities of Markets in the respective cluster
  • Ensure that the Market On-site I&O function in the cluster reflects the priorities and directions of the corporate IT strategy (in technical areas)
  • Ensure IT (in technical areas) in the cluster remains aligned with the JTI and IT Vision 2030 and the IT commitments of the JTI Transformation


External Stakeholder / Vendor Management


In alignment with the Regional On-site I&O Lead


  • Safeguard that externally contracted technical services are established properly inside the cluster; ensure that all external technical services are delivered, and performance management is followed appropriately according to vendor contracts and JTI policies and procedures
  • plan and place the external resources as required in a cluster to fulfill expected service quality
  • seek vendor / service consolidation opportunities with intra- and inter- regional approach to bring service improvement & cost effectiveness without business disruption


Technical Service Delivery Management


  • Inform Regional On-site I&O Lead and act as the single and most senior point of escalation for the management of IT technical-related issues and/or topics in the cluster.
  • Ensure the performance of all / any IT technical-related services delivered in the Cluster, including IT technical platforms (e.g. networks, local data centers) and end-user computing services, meet business requirements, and address concerns with relevant global service owners / IT Leads / Business Leads, as required


IT Governance


  • Ownership of the On-site I&O budget for the cluster (in technical areas) and within each reporting Market On-site I&O sub-team. Responsible for effective planning of the AP/SP and LE processes, delivering on commitments, and managing and reporting with clarity how the cluster budget is used to run existing services, the cost of transformation/change, and efficiencies gained by changes.  Optimize, control, and reduce costs, when possible, to improve costs/resource efficiencies and profitability within the cluster




  • Ensure a consistent application of computer controls that support financial audit requirements
  • Ensure compliance with IT security policies and procedures, and standards to ensure consistent protection of information assets across the cluster


People Management


  • Lead the Technical Team in a cluster in fully embracing the Company's vision, mission, values, the JTI Vision 2030, and the IT Transformation
  • Optimize the IT culture of the region to complement both Market and the corporate IT culture


What are we looking for?


  • University Degree in Computer or Technical Science or very strong IT background
  • 7-10+ years of IT management (including people management) with more than 10 years of overall experience in IT discipline
  • Preferred background employment experience would be in multinational companies and good working knowledge of business and related processes in the FMCG industry
  • Advanced Dutch & English
  • Highly effective in a geographically distributed global environment
  • Culturally aware and able to prioritize specific areas within the region
  • Strategic insight and excellent knowledge of JTI business and related processes including P&C, Legal, Finance and M&S
  • Proven people management skills;  Strong ability to leverage resources and skills across a dynamic, cross-location environment, to maximize value and develop people, and to pull together a multicultural, virtual team
  • Ability to innovate and think outside the box and flexibility to adapt to changing business environment and priorities
  • High level of problem solving, communication and negotiation skills
  • A proven track record of managing projects and excellent project management skills
  • Strong financial and budgetary understanding
  • Excellent knowledge of IT technology, infrastructure and business applications.
  • Should have an advanced knowledge of technology, which is standard within JTI, such as Microsoft solutions, local and wide area network, telecommunication, ERP, CRM, business process analysis
  • Able to deliver within tight deadlines and with limited resources.



What are the next steps – Recruitment Process:


Thank you very much for your interest in the role. You are welcome to apply.

Feedback will be provided to all interested candidates throughout the recruitment process.



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