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Role: Permanent

Location: Warsaw
 

                                                      LIVE MARKET SUPPORT MANAGER

About the position:

The Technical rollout Manager will be responsible of successful support and adoption of digital consumers solutions in the markets or global teams, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations required for successful adoption. 

You act as liaison between Business functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.
 

What will you do - Responsibilities:

Business Relationship Management:

•  Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption 
•  Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at   the same time ensuring they utilize the full potential of the application
•  Be a Partner & Consultant (“Understand the Business & Processes”)
•  Translate Business needs into simple Solutions (“Make things happen”)

Change management:

• In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local)
• Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams

Project Management. You will be part of the project team and will do the following:

• Design of business processes
• Configuration and configuration coordination from external parties, unit testing
• Maintain appropriate documentation
• Definition and roll out of standards and templates
• Potentially participate in training business community (key users)
• Ensure transfer of knowledge/expertise from external consultants

Who are we looking for - Requirements:

• University degree or equivalent experience in similar roles
• Min 3 years experience as project manager, project coordinator (or equivalent) role with digital
• Be able to understand and use various CMS, eCommerce backend systems, etc.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.