Service Management Expert - BPM Signavio

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Service Management Expert - BPM Signavio

We are seeking an SAP Signavio Expert to support the development and documentation of business processes across the organization. This role is critical to driving process transparency, standardization, and continuous improvement using SAP Signavio's Business Process Management Tool. The ideal candidate will have expertise in process mapping, documentation, and process management fundamentals and be comfortable working with cross-functional teams. 

Position: 

• Support the creation, maintenance, and governance of business process documentation using SAP Signavio.
• Monitor end-to-end process flows development across various business functions (e.g., Finance, People & Culture, Marketing and Sales).
• Collaborate with Process Owner, SMEs, IT, Product Provider and stakeholders to gather requirements and translate them into a well-defined documentation platform.
• Leverage SAP Signavio Process Manager and Collaboration Hub to foster transparency and alignment across the organization.
• Support the rollout of process governance standards and ensure documentation aligns with enterprise policies.
• Support and Conduct workshops and training sessions on process modeling and Signavio usage for internal teams.
• Continuously improve process documentation based on feedback, performance data, and business changes.
• Integrate best practices in Business Process Management (BPM) and support initiatives in optimization where applicable.

Requirements:

• Bachelor’s or Master’s degree.
• 4+ years of experience in a GBS organization,

• Fluency in English (written and spoken); knowledge of other languages is an asset.
• Hands-on experience with process management
• Understanding of Service Management fundamentals and GBS operations.
• Excellent communication and interpersonal skills, with the ability to drive change.
• Proficiency in MS Office and familiarity with business tools/platforms.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.