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Title:  CRM EXTENDED SOLUTION ARCHITECT MANAGER

Job ID:  53281
Country:  Poland
City:  Warszawa
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced
Location: 

Warszawa, MZ, PL, 00-850

 

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

 

CRM and Digital Sales Solution Architect 

 

What this position is about - Purpose:

 

This position is responsible to:

  • Develop the 3+ year CRM & Digital Sales Solution architecture roadmaps for JTI Marketing & Sales function, ensuring both its long-term operational efficiency and sustainability;
  • Ensure CRM and Digital Sales strategies are consistent with global IT strategies objectives, and business requirements;
  • Develop recommendations and guidelines, including the associated pros and cons for CRM & Digital Sales solutions and other relevant tools to meet business needs;
  • Ensure the optimal technology design and positioning of core CRM and Digital Sales solutions according to JTI business requirements;

 

 

What will you do - Responsibilities:

 

  • Strategic Architecture Planning for JTI CRM and Digital Sales solutions: Develop and maintain technology/solution architecture roadmap considering industry trends, business requirements, strategic portfolio of upcoming initiatives and technology roadmaps; Establish strong working relationship with other IT Teams and ensure regular communication related to the existing and new technologies in CRM and Digital Sales area; Build strong relationships with relevant vendors and influence their product developments to ensure proper support for JTI needs; Ensure that CRM and Digital Sales solution architecture is aligned with the principles and directions established by the enterprise architecture;

 

  • Provide solution architecture services for CRM and Digital Sales projects: Provide a balanced architecture evaluation considering Project Delivery constraints and sustainability of the solutions; Analyze and sign-off the use of non-standard technologies in the projects; Provide guidelines and advice to project teams on solution architecture;

 

  • Define and maintain architecture standards for CRM and Digital Sales platforms: Establish and maintain consistent Architecture standards for CRM and Digital Sales solutions at JTI, which should consider solution platform, integration, UX and BI requirements, security and data management; Promote and communicate the architecture standards to IT and user community on a regular basis; Propose potential optimizations to simplify the solution architecture;

 

  • Innovation leadership: Stay up-to-date with the technology and industry trends; Leverage Proof of Concepts to evaluate new technologies; Proactively anticipate issues and propose mitigation plan before starting a real implementation; Work closely with BTS leads to gather the business demand for new solutions and technologies; Manage introduction of new technologies and transition of new selected technologies/solutions to the project or application delivery teams;
     
  • Enterprise Architecture Support: Support the definition, implementation and promote the Enterprise Architecture frameworks (for example, solution architecture modeling using ArchiMate language).

 

Who are we looking for - Requirements:

 

  • You have a University Degree in IT or equivalent
  • 10+ years of overall experience in the IT discipline in multi-national environment
  • 8+ years of experience in managing and architecting CRM or Digital Sales system implementations (preferably, SAP, Oracle or Microsoft)
  • 8+ years of experience in project management and IT / Business process management
  • Excellent knowledge of CRM & Digital Sales ecosystem, strong expertise in underlying technologies like cloud, BI, mobility, integration, big data, security
  • Experience in Solution Architecture tasks and methods, good understanding of enterprise and solution architecture concepts and standards is a must. Archimate knowledge is a plus
  • Fluent English is a must
  • Excellent planning skills, time management and ability to architecturally support concurrent CRM and Digital Sales Systems projects
  • Excellent inter-personal communication, negotiation and presentation skills
  • Excellent analytical skills, strong thought leadership, structured and results-driven way of working, and ability to get things done
  • Highly motivated, hardworking individual with desire to continually learn new skills and improve
  • Demonstrated interest in discovering and introducing new technologies applicable to relevant domains

 

 


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