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Title:  ServiceNow Development Manager

Job ID:  82025
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-841


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:




Department: ServiceNow Delivery Center

Location: Warsaw, Poland

Reporting to: ServiceNow Development Team Manager

Role: Permanent




What is this position is about - Purpose: 

ServiceNow Development Manager will be responsible for delivery and support of ServiceNow applications in one of the functional areas, like IT, Finance, Global Supply Chain or Customer Service, including administration, integrations, authorization configuration, unit testing, and development activities. Full remote work from anywhere in the country is possible. 


What will you do - Responsibilities: 

  • Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area 
  • Responsible for technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle  
  • Ensure consistency and standardization of the ServiceNow applications in the assigned area  
  • Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation 
  • Manage a small team of external developers and maximize the team’s performance  
  • Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved 
  • Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities 
  • Continuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed 


Who are we looking for - Requirements: 

  • You have a University Degree, preferably in IT  
  • 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers 
  • Expert knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting 
  • Development experience in Agile projects 
  • Solid experience with ServiceNow integrations is a big plus  
  • Team leader experience is a plus 
  • Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified 
  • Fluent in English  



What you can get - Benefits:  


  • Competitive pay with an annual bonus and an attractive benefits package including medical care, Multisport card, life insurance and pension plan (if applicable) 

  • Complex environment of working with multiple stakeholders, professional support and possibility to share knowledge and best practices 

  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally 

  • Wide variety of projects and tasks, ambitious goals and independence in achieving them 

  • Dynamic and innovative spirit with a constant quest to do things better 

  • Flexi working hours, home office possibilities up to 100% remote

  • Modern office in a convenient location  


What are the next steps – Recruitment process: 

  • Thank you very much for your interest in the role – we look forward to your application! 

  • If your profile matches the role requirements, our recruiter will get in touch to schedule a meeting 

  • If successful, you will discuss the role with the Line Manager 

  • We provide feedback to all candidates

Job Segment: Supply Chain Manager, Supply Chain, Technical Support, Network, Supply, Operations, Technology

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