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Title:  Process Analyst Manager

Job ID:  84042
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:



Process Analyst Manager 


The position exists to provide expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance). In this respect the incumbent is responsible for resolution of minor and complex incidents & change/service request and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential.

Upon request the incumbent will be part of specific approved project as a customizing expert.

Team working capabilities, creativity, decision taking, easy learning, knowledge retention and put into practice of them, willing to work, service attitude and cooperation.


Main areas of responsibilities:


  • Having the ownership of the application support requests coming from the Global Service Desk (GSD) and or power users, he/she provides application support for both Production and Development through resolution of minor and complex incidents & change/service request
  • Develop relationships with customers to understand their needs, priorities and  deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application
  • Assist the Business/Process Expert in redesigning or adapting business processes to a change request. Ensure the alignment of the request to the GRM . Assist the Business/Process Expert in designing specification, testing and implementing business process changes
  • Maintain up to date appropriate documentation in his/her scope of responsibility this includes BPMLs, Process flows, Enterprise structure and CC operational procedures. Working together with power users on documenting the processes from a business perspective



  • University Degree or equivalent
  • 2-4 years working experience with SAP, preferably in the areas of application support and customer service in a global and multicultural environment
  • Business experience in related area a plus
  • SQL - basic knowledge. If advanced, would be a plus
  • MS Access - basic knowledge. If advanced, would be a plus
  • Excel - formulas, PowerQuery
  • SharePoint (Nintex would be a plus), PowerAutomate
  • Knowledge/experience with SAP Business Warehouse (BW) would be a plus
  • Fluent English (written & spoken)


Job Segment: Service Desk, Technical Support, Warehouse, Manager, Sharepoint, Customer Service, Technology, Manufacturing, Management

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