Title:  Performance And Reporting Expert

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Performance And Reporting Expert

About the position:

The Performance and Reporting Expert will collaborate with GBS management and stakeholders to create and maintain performance dashboards, ensuring high data quality by managing incidents and change requests.

S/he will analyze data using statistical techniques and recommend action plans to address performance gaps.

The Expert will design data visualizations using BI platforms like SAP Analytics Cloud and Power BI and work with Service Delivery, IT, and Product Owners to develop requirements for data structuring in the warehouse.

Main areas of responsibility:

Performance Metrics Setting

• Collaborate with GBS management to establish KPIs, baselines, targets, balanced scorecards, and performance reporting in line with business objectives.
• Regularly review and update metrics and targets with stakeholders to ensure alignment with business priorities.

Data Visualization and Reporting

• Build data models and performance dashboards using BI tools (e.g., Power BI, SAP Analytics Cloud).
• Maintain and improve performance dashboards and reporting systems.
• Develop performance management models and templates (e.g., balanced scorecards, forecasting, performance assessments).

Performance Analytics & Data Storytelling

• Analyze data to identify performance gaps and recommend actions.
• Design business review templates and present insights to management using data storytelling.
• Suggest process improvements and collaborate with teams to address performance issues.
• Provide insights to executives for strategy and business planning.

Continuous Improvement & Transformation

• Work with IT and delivery teams to streamline and automate GBS reporting systems.
• Apply best practices in data engineering to ensure efficient reporting architecture.
• Conduct performance audits to ensure data integrity and resolve discrepancies.

Other Responsibilities

• Lead trainings and workshops on performance, reporting, and analytics.
• Act as a business leader, accountable for GBS success.
• Support service and performance initiatives to drive GBS success.

Requirements:

• Education: Bachelor’s or Master’s degree
• Experience: 5+ years in performance metrics, reporting, and analytics (Business Intelligence), including KPI setting, data modeling, and visualization
• Technical Skills: Proficient in MS Excel and BI tools (e.g., Power BI, Tableau, SAP Analytics Cloud)
• Finance Knowledge: Familiar with P2P, R2R, O2C processes in shared services or BPO environments
• IT Collaboration: Experience working with IT to provide business and technical requirements for data warehousing and automation
• Creative Problem Solver: Ability to create prototypes, combining business insight with strong technical aptitude
• Language: Fluent in English (written and spoken); local language optional
• Experience with ServiceNow (Preferred)

• Knowledge in HRSS, Supply Chain, Legal, Marketing, or Sales processes (Preferred)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.