Title:  PURCHASING OPERATIONS ASSOCIATE

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Purchasing Operations Associate
 

About the position:
 

The role of a Purchasing Operations Associate plays a key part in ensuring the efficient functioning of the PO department and maintaining its high standards. The main objective is to deliver high-quality service to the markets by processing a large volume of incoming tickets in a timely manner, resolving queries effectively, and ensuring high accuracy in line with established policies and procedures.
 

Main areas of responsibility:
 

• Operations: Efficiently processed a high volume of incoming tickets in line with established company policies and procedures.

• Issue Resolution Support: Responded to requisitioner inquiries in a timely and professional manner, ensuring clear communication and effective issue resolution.

• Data Accuracy & Maintenance: Maintained accurate and up-to-date procurement data across internal systems to support smooth daily operations.

• Collaboration & Escalation: Collaborated with internal teams and escalated complex cases when necessary to ensure timely and effective resolution.
  
   

Requirements:
 

• Basic proficiency in Microsoft Office applications (e.g., Excel, Outlook, Word)

• Strong attention to detail and a high level of accuracy

• Ability to adapt to a dynamic and fast-paced environment

• Capacity to work effectively under pressure and meet challenging deadlines

• Positive attitude towards routine and repetitive tasks

• Fast learner with the ability to quickly absorb new information and processes

• Strong verbal and written communication skills

• Team-oriented mindset with a collaborative approach to work

• Experience with ticketing systems, such as ServiceNow, is a plus
• Fluency in English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.