At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Role: Permanent

Location: Warsaw
 

                                                        BTS M&S Digital Process Analyst Manager 

About the position:

Currently we are looking for an experienced and passionate colleague to join our BTS M&S Digital Consumer Solutions team as Business Analyst.

The Business Analyst will be responsible for translating business requirement and roadmap strategy to development tasks, supporting the Product Owner in the backlog prioritization and planning. Guarantying requirements are properly specified, ensuring features meet the acceptance criteria and comply with the definition of done and cascading priority changes down to the delivery team.

The person acts as liaison between Business function and IT delivery team, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.

What will you do - Responsibilities:

Business Relationship Management :

• Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption

• Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.

• Be a Partner & Consultant (“Understand the Business & Processes”)

• Translate Business needs into simple Solutions (“Make things happen”)

Change management:

• In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the GRM (global versus local)

• Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams

Project Management. You will be part of the project team and will do the following:

• Design of business processes

• Take part to the definition of product roadmap and related initiatives.

• Manage and prioritize the product backlog

• Perform E2E demo of the different initiative to ensure a proper validation.

• Configuration and configuration coordination from external parties, unit testing

• Maintain appropriate documentation

• Definition and roll out of standards and templates

• Potentially participate in training business community (key users)

• Ensure transfer of knowledge/expertise from external consultants

Who are we looking for - Requirements:

• You have a University Degree, preferably in IT

• 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers

• Expert knowledge of ServiceNow platform, administration, CMDB, Workspace configuration

• Solid experience with ServiceNow integrations

• Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects

• 1+ year of Team leader experience

• Knowledge of ServiceNow CSM module is a very big plus

• Good knowledge of ServiceNow platform architecture will be a plus

• Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified

• Fluent in English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.