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Title:  O2C Director

Job ID:  24436
Country:  Poland
City:  Warsaw
Professional area:  Customer Service
Contract type:  Permanent
Professional level:  Experienced

JTI is a leading international tobacco company with operations in more than 120 countries. We’re the global owner of world-renowned brands such as Winston, the number two cigarette brand in the world, and Camel (outside the US). Our global brands also include Mevius, LD and Natural American Spirit, and we manufacture the internationally recognized Logic e-cigarette brand and Ploom Tech, a major brand in the heated tobacco category.

Headquartered in Geneva, Switzerland, we employ over 45’000 people across the globe. We were recently awarded Global Top Employer for the fifth consecutive year with regional Top Employer Certification in Europe, Asia-Pacific, North America, Africa and the Middle East. This is recognition of our outstanding talent strategy, energizing culture and commitment to learning and development.

We are a member of the Japan Tobacco Group of Companies. For more information visit www.jti.com.


This is a great opportunity to be a part of exciting project and drive transformation in the Company to ensure that internal customers around the world getting the Best-in-class level of service.


The role:

The O2C Director leads and directs JTI SA Global Customer Service activities for export markets.


Main areas of responsibility:

  • Ensuring JTI SA Customer orders are fulfilled on time and in full;
  • Instilling Customer Service in the Company’s corporate culture as a sustainable long-term competitive advantage;
  • Setting goals aligned with the corporation’s strategic objectives and ensuring that these goals leverage the capabilities of SAP;
  • Ensuring compliance with JTI’s Code of Conduct, corporate policies & procedures, Corporate governance as well as J-SOX GRM;
  • Supporting the Operation Planning function to ensure on time and optimal supply of product to JTI SA markets;
  • Applying long-term strategic vision to build and develop organization to meet company’s future challenges and business expectations;
  • Establishing and implementing Global KPI’s aligned with SAP to ensure consistency for benchmarking performance and measuring order fulfilment at the Customer and factory levels with an ultimate objective to avoid Out of Stock situation;
  • Ensuring the integrity of our Customer Master Data to safeguard proprietary Customer information;
  • Interfacing with partner functions within JTI functions on a variety of tactical and strategic issues;
  • Continuously improving the quality of service and communication to JTI SA Customers, Markets and Factories;
  • Manage the team responsible for credit management and AR allocation.


What are we looking for?


You as a professional:

  • University degree;
  • 10 years of management experience in Customer Service, Logistics and Credit Management;
  • Must be accustomed to leading a large group and interfacing with Customers and Markets;
  • Fluency in English (written & spoken) is a must, one other foreign language will be an advantage;
  • MS office applications as well as SAP knowledge.


You as a person:

  • Exceptional problem-solving and analytical skills, initiative, discipline, perseverance, energy, enthusiasm and a passion for serving Customers;
  • Good strategic mind and long-term vision.


We offer:

  • A stable job in an international environment at the company recognized as a "great company" by its employees;
  • Flexible working hours and no dress code imposed;
  • Employee benefits include: Annual Bonus, Annual Merit Increase, Private Healthcare, Life Insurance.



Jeżeli zdecydujesz się na udział w tej rekrutacji, administratorem Twoich danych będzie JTI Polska sp. z o.o. z siedzibą w Starym Gostkowie. Twoje dane będą przetwarzane wyłącznie w celu obsługi procesu rekrutacyjnego, w którym bierzesz udział. Szczegółową informację na temat przetwarzania Twoich danych i Twoich praw znajdziesz tutaj.

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