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Title:  Service Delivery Director for Marketing (GBS)

Job ID:  36067
Country:  Poland
City:  Warsaw
Professional area:  Marketing
Contract type:  Permanent
Professional level:  Experienced


JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.




  • Manage transition of marketing process from Market/Global Functions to Global Business Service centre
  • People Management (hiring, onboarding  and training the member of the team). Provide regular and actionable mentoring, feedback and professional development opportunities to direct reports
  • Drive functional agenda for Marketing function in the center in close collaboration with Global Process Owner and Headquarter
  • Update service level agreements on regular basis with Global Process Owners and respective Market counterparts
  • Be responsible for achieving marketing excellence, creating superior consumer brand value and delivering category performance
  • Drive continuous process improvement with the entire team
  • Focus on internal customer service and satisfaction and engage key stakeholders in regular performance dialogues




  • With University degree
  • With 10+ years work experience in marketing department in a multinational organization, people management experience
  • Have minimum 5 years experience in brand management and new product development
  • Deeply knowledgable about marketing & sales concepts
  • Experience with marketing support functions (promotion, market research, training, etc.)
  • Have good communication skills, strong analytical and project management skills
  • SAP knowledge is highly preferred
  • Fluent in English (written and spoken)
  • Visionary with proven leadership skills, self-starter




  • Dynamic working environment
  • Being the part of the team of energized and driven professionals with a great spirit
  • Wide development opportunities
  • Modern office in a convenient location
  • Flexible working arrangements


If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data and your rights can be found  here.

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