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Title:  Intelligent Automation Lead

Job ID:  73885
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


Department: IT Global

Reporting to: Business Technology Services GBS Lead

Location: Warsaw, Poland (hybrid)

Relocation support: provided




Intelligent Automation Lead




What this position is about - Purpose:


As the technology lead for Intelligent Automation (IA) initiatives within our Global Business Services (GBS), you will develop & implement the IA strategy & roadmap, define & build the new IA capability to support GBS, onboard & work with a managed service provider, and build up the internal JTI capability over a period of time.


What will you do - Responsibilities:


New Automations to support the productivity agenda:

  • understand of IA landscape, supplier`s products, and product roadmaps; take responsibility for identifying & implementing new solutions in GBS fostering innovation & automation mindset
  • support GBS functional experts & leaders to identify ideas/use cases for automation to the pipeline; assess technical feasibility, assign potential solutions and estimate resources required for the realization; recommend the delivery model and ensure technical execution


  • define and manage the operational support process for all productionised IA solutions ensuring KPIs are met
  • ensure all defects and production issues are addressed, suitably tested and documentation updated
  • take ownership of the management of the existing GBS macros; review their future (re-platforming or making redundant)

Business Relationship Management:

  • develop relationships & work directly with customers to understand their needs and priorities; share industry trends & supplier product roadmaps to ensure delivery of high quality solutions
  • build and maintain strong relationships with relevant stakeholders (internally and externally)

Service Delivery (Vendor Management):

  • contract creation & management ensuring all legal aspects are covered from a service delivery perspective
  • measure and report on service delivery KPIs
  • manage open issues and enhancements with 3rd party product teams

People management:

  • recruit, motivate and provide for the development of the team both professionally & technically

Legal and data compliance:

  • ensure a consistent application of computer controls that support financial audit requirements and compliance with corporate IT security policies, procedures and standards
  • ensure that legal/statutory requirements are met including ongoing personal data protection compliance


Who are we looking for - Requirements:


  • We trust that 5-8 years in a similar role will set you up for success
  • Experience in: Agile, DevOps, ITIL, SAP/ERP systems and core automation technologies (e.g. RPA, NLP/NLG, OCR/ICR, AI, & M/C Learning)
  • You think strategically and analytically to define the best solutions and fulfill organisation’s needs on a long run
  • Global projects implementation experience
  • You communicate effectively with diverse stakeholders/customers, have a continuous improvement mindset, build and maintain strong relationships across the organisation and externally
  • Strong leadership skills help you in motivating the team around common goals and developing their capabilities continuously
  • We work in English
  • University degree in Information Technology


What you can get – Benefits:


  • A competitive pay and an attractive benefits package
  • Complex environment of working with multiple stakeholders, professional support and a possibility to share knowledge and best practices
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them
  • Dynamic and innovative spirit with a constant quest to do things better
  • Flexi working hours, home office possibilities


What are the next steps – Recruitment process:


  • Thank you very much for your interest in the role – we are looking forward to your application!
  • If your experience is a good match to the requirements, our recruiter will be setting up the first call
  • If successful, you will be discussing the role with the Line Manager

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