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Title:  HR IT Process Analyst Manager

Job ID:  79771
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00000


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It is why 87% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, eight years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:


HR IT Process Analyst Manager

What this position is about :
The position exists to provide consulting expertise in the area of People & Culture process & solution design (SAP HCM, SuccessFactors Employee Central, others as required) throughout all of the People & Culture processes in order to support the development and maintenance of the People & Culture Technology Strategy, implementation of People & Culture Technology portfolio (including major projects, initiatives & enhancements), as well as provide advice on any ad hoc business requirements for People & Culture. To achieve this, he / she needs to keep up-to-date with JTI People & Culture technology solutions, (primarily SuccessFactors & SAP HCM), industry best practice & vendor landscape.
He/she is the point of contact between his/her specific process area(s), the business process owner, and the key Power Users; managing business relationships and keeping them up-to-date and knowledgeable of the systems, business processes, best practices, and status of People & Culture Technology portfolio delivery. Other responsibilities include providing expertise in their process / technology area through coaching and providing support to the process / application analysts to ensure the effective delivery of portfolio (including daily operations), service delivery & vendor management.
What will you do:

 •    Major enhancements / projects: functional process design and documentation, system configuration or management of 3rd party partner system configuration (including configuration documentation maintenance), writing and execution of test scripts, data preparation
& migrations activities, training preparation & execution, coordinates security and technical integration activities with JTI IT teams, coordinates contract management activities
•    Operations: reproduce the problem in test system, investigate for the solution, requesting and monitoring remote access by the application vendor's technical support team, testing the solution, providing and confirming problem solution to end-users, supporting the delivery of the quarterly releases
•    Project Management: manage significant changes in the People & Culture Technology Portfolio following Project Management best practice, oversee delivery of project(s)
•    Service Delivery: appropriate due diligence, business justification and partner selection following JTI Policy and Procedures, contract creation & management, coordination of solution evaluation with necessary JTI IT teams (Enterprise architecture, IT Security, Network, Data center, etc.), management of open issues (OSS Messages) and enhancements with product teams
•    Legal & Data Compliance: ensure complete information security assessments are executed where required, ensure compliance to corporate IT security policies and procedures, ensuring that legal/statutory requirements are met including on-going personal data protection compliance as new legislation is published (e.g. EU GDPR)
Who are we looking for:
 •    You have a University Degree, preferably in IT
•    3-5 years of working experience with SAP HCM (PA, OM, Time) or SuccessFactors Employee Central, preferably either in a business role or business facing role as a Power User
•    Good knowledge of global People & Culture processes & solutions
•    Global project implementation experience
•    Excellent Business Relationship Management Skills (Customers & Suppliers) in a global multicultural environment
•    Ability to document & designing solutions for business processes, as close as possible to SAP HCM / SuccessFactors standard configuration but covering most of business requirements
•    Knowledge and experience of ITIL principles; ideally ITIL or similar certified
•    Knowledge and experience of Project Management (preferably Agile Project Management)
•    Knowledge and experience of SAP Activate methodology
•    Detailed knowledge of application testing, test procedures and test scenarios
•    Strong interpersonal skills
•    Effective communicator fluent in English (speaking and writing)
•    Analytical & detail orientated
•    Willing and able to drive changes


What are the next steps – Recruitment process: 

Thank you very much for your interest in the role. You are welcome to apply.

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