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Title:  Global Supply Chain & Customer Service Specialist

Job ID:  92882
Country:  Poland
City:  Warsaw
Professional area:  Supply Chain
Contract type:  Permanent
Professional level:  Experienced

Warsaw, PL, 00000


We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why JTI is recognized with various Employer of Choice certifications across different countries and regions.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more:





Global Supply Chain & Customer Service Specialist 




What this position is about:


The incumbent is responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials) to supply to JTI markets & 3rd Party Partners in collaboration with our internal and external stakeholders: service providers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required.   

The incumbent supports the Customer Service and Supply Chain processes effectively and efficiently in SAP ECC, IBP and Transportation Modules and other to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time, in full delivery, billing of all the products.

This position acts as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures. 



What will you do – responsibilities:


  • Coordinate the phase-in and phase-out of the portfolio for designated markets / customers
  • Maintain the Master Data (customer/material master) and apply the in-place demand, change process regarding production requirement changes
  • Process Sales and Purchase Orders within SAP Ensure continuous supply and manage shipments of JTI products
  • Process the shipments in the Transportation Module as per standard processes and monitor the delivery
  • Liaise with the forwarders/carriers to establish transport documentation including SAP and non SAP ones
  • Ensure own back up materials are kept up to date, monitor hand over business activities Support questions from the internal & external auditors
  • Review and comment Japanese Sarbanes-Oxley Act (J-SOX) reports embedded in the Company's Order to Cash, Procure to Pay and Inventory Management processes
  • Create company service related purchase orders as recorded
  • Collaborate with Finance for any matters related to Accounts Receivable/Accounts Payable and month /quarter/year end closing
  • Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers



Who are we looking for – requirements:


  • High School Diploma and / or Commercial Diploma
  • 3-5 years of experience in the area of Supply Chain and Customer Service in a multinational company; at least 12 months in a role of GSC&CS Associate
  • Fluent in English and Polish (written & spoken). Any additionnal language(s) is/are an asset (in particular French or Spanish)
  • SAP Hana experience or other ERP
  • Logistics knowledge
  • MS Office package


Recruitment process: 

We hope you’ll take interest in the role and we are looking forward to receiving your application!

In the spirit of agility and inclusion we will involve your future peers in the interviewing and decision making process.


Interested in working at JTI? Want to know more? Talk to our JOIN-BOT and get to know us better!


If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

Job Segment: Logistics, Supply Chain, Accounts Payable, Accounts Receivable, Operations, Bilingual, Finance

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