Title:  Engineering Delivery Manager - Ecommerce

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Engineering Delivery Manager - E-commerce

Purpose:

This role is situated within the Digital Technology Department, operating under the Global Develpment Center within the DIGITAL and IT function at JTI. Specifically, the DIGITECH department, housed within the GDC, plays a critical role in defining technology and architecture strategy aligned with the business vision, as well as Digital delivery.

Main areas of responsibilities:

Delivery & Technical ownership

• Brings in-depth technical expertise in solution development.
• Understanding of the business requirements and transferring them into project deliverables.
• Assessing the technical requirements when selecting new solutions (focused on mobile apps).
• Ensures that DIGITECH solutions align with the latest industry standards, technological trends, and best practices.
• Advocates the principles and values of the program and of the DIGITECH WoW.

Release

• Collaborate with cross-functional teams to define release scope, objectives, and timelines.
• Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.
• Coordinate release activities, ensuring all stakeholders are informed and aligned.
• Coordinate thorough testing and quality assurance to ensure the stability and functionality of the platform.
• Manage and resolve any release-related issues or conflicts, working closely with the development team and agency.
• Implement and enforce change management processes and procedures to minimize risks and disruptions during releases.
• Stay up to date with industry trends and advancements in eCommerce platforms, Azure, and Magento.
• Stay up to date with CI/CD industry test, test automation, DevSecOps

SLAs and KPIs

• Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
• Provide accurate reports and metrics for management reporting.
• Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc.

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Delivery Management leading large, cross-functional teams (15+ people).
• 5+ years of experience in an Engineering Leadership Role (Lead Engineer, Solution Architect, Team Lead, Tech Lead, Engineering Manager, or similar role).
• Proven expertise in delivering eCommerce solutions, including experience with platforms like Magento (Adobe Commerce) or similar technologies.
• Hands-on experience developing and deploying internet commercial solutions/platforms, ideally based on cloud providers, SaaS, and microservice architectures.
• Comprehensive understanding of B2B/B2C applications and their system integrations.
• Familiarity with end-to-end eCommerce workflows, such as product information management (PIM), order management systems (OMS), and customer relationship management (CRM).
• Strong knowledge of Magento (Adobe Commerce) or similar eCommerce technologies, including integrations with ERP, PIM, and CRM systems.
• Solid understanding of PHP development stack, APIs, and middleware for eCommerce platforms.
• Familiar with DevOps practices and tools (CI/CD pipelines, GitOps, IaC) as they apply to eCommerce environments.
• Knowledge of modern eCommerce trends, including headless commerce, PWA (Progressive Web Apps), and composable architecture.
• Experience with performance optimization, load testing, and scalability strategies for high-traffic eCommerce websites.
• Fluent English (Written and spoken).

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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