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Title:  Cyber Security Delivery Manager

Job ID:  56962
Country:  Poland
City:  Warsaw
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Warsaw, MZ, PL, 00-850


We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com


Local applicants welcome.
Department: IT Security Architecture

Location: Warsaw
Reporting to: Information Security Architect Director
Role: Permanent


What this position is about - Purpose: 

This position exists to ensure consistent delivery of cyber security services.

The Cyber Security Service Delivery function delivers high quality, cost-effective 24x7 outsourced security services within the scope of the global JTI infrastructure and application landscape.

The incumbent is responsible for the delivery and implementation of the outsourced services based on the contract agreement and aligned with the pricing framework to ensure optimal quality, efficient & ongoing operations, and must maintain a close partnership with the other cyber security teams as well as the Data Centre and Network Delivery teams and the Global Service Desk.


What will you do - Responsibilities: 

  • Actively manage and monitor outsourced services and operations to ensure quality and efficiency of day-to-day operations and achievement of business objectives and projects deadlines.
  • Validate SLA reports and ensure proper visibility on the SLA reporting to interested parties and escalate deviations to the data center service delivery lead.
  • Ensure that that the service provider’s improvement plans are implemented according to JTI expectations.
  • Drive service provider to continuously meet and exceed JTI's expectations, and constantly aim to improve quality and efficiency of services delivered.
  • Strive for maximum effectiveness of all activities, minimizing efforts and budget and maximizing automation.
  • Manage critical situations or major incident escalations related to cyber security with internal IT teams and external vendors.
  • Maintain and ensure good relationships between internal customers and the providers.
  • Continuously look for areas of improvement in operations in order to streamline them, make them more efficient and cost-effective.
  • Manage the provision of the outsourced cyber security services within budget, and track/challenge costs.
  • Manage and validate costs of services, ensure timely & accurate billing, validate inventories regularly, and cost of additional projects and changes delivered out of hours/main contract.
  • Participate in budget cycles (ASP & LE), providing input and forecast numbers for volume changes.


Who are we looking for - Requirements: 

  • University degree in Computer Engineering, Information Systems, or related field or relevant experience
  • 5+ years of experience in Information Technology, with particular focus on Service Delivery, Governance and Cyber Security
  • Fluent English written and spoken
  • Cyber security management and support in a global environment
  • Strong communication & project management skills
  • Risk management and crisis management skills
  • Technical knowledge of Insights or Splunk would be a strong asset


What are the next steps – Recruitment process: 

Thank you very much for your interest in the role. You are welcome to apply. 

We will make sure every candidate will receive a reply within 3 weeks after the application 



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