chatJTI Technical Manager

chatJTI Technical Manager

What this role is about?

This position is dedicated to providing comprehensive operational support for the chatJTI application on both desktop and mobile platforms. The role emphasizes proactive coordination with key stakeholders, particularly the development team, to collect, prioritize, and implement new features while ensuring robust post Go-live support. In alignment with the department’s strategy, this manager will drive operational excellence, facilitate stakeholder engagement, and support the continued evolution and adoption of chatJTI across JTI and JT Tobacco entities.

What will you do?

• Coordinate with the development team and other stakeholders to gather, evaluate, and prioritize feature requests for chatJTI desktop and mobile applications
• Manage the operational support lifecycle for chatJTI, including monitoring, troubleshooting, and resolving post Go-live issues to ensure high user satisfaction and reliability
• Act as the primary liaison between technical teams and business units, ensuring smooth communication and alignment of operational objectives
• Champion continuous improvement by analyzing operational data, reporting on support outcomes, and recommending enhancements to processes and tools
• Facilitate user engagement through training, guidance, and advocacy for new features and updates
• Contribute to the development and implementation of operational controls, standards, and best practices within the Technology Innovation Department

What are we looking for?

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required.
• Minimum 3 years in IT operations support, feature coordination, or similar roles, ideally within a global environment
• Proven expertise in operational support for enterprise applications (desktop and mobile), stakeholder engagement, and project coordination. Experience with Azure or cloud technologies is preferred
• Strong analytical and problem-solving abilities. Familiarity with GenAI and chat-based platforms is a plus
• Inclusive leadership, collaboration, adaptability, accountability, and a passion for operational excellence and innovation. Strong communication skills in English (written and verbal); additional languages are a plus

What are the next steps – Recruitment Process:

Thank you very much for your interest in the role. We will make sure every candidate will receive a reply within 2 weeks after the application deadline.