ServiceNow Development Analyst Manager

ServiceNow Development Analyst Manager

What this role is about?

ServiceNow Development Analyst Manager will be responsible for delivery and support of ServiceNow applications in the CSM and other areas, including development activities, administration, integrations, authorization configuration and unit testing.

What will you do?

• Responsible for technical design, development, unit testing, and production deployment in the assigned area
• Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
• Ensure consistency and standardization of the ServiceNow applications in the assigned area
• Ensure that the required system documentation is completed and delivered before Go-Live
• Actively contribute to Knowledge Base creation
• Actively cooperate with a team of external developers and maximize the team’s performance.
• Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved
• Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities

What are we looking for:

• You have a University Degree, preferably in IT
• 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutover
• Expert knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting
• Hands on experience within ServiceNow CSM module
• Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
• Strong interpersonal communication and leadership skills
• Ability to deliver on time and follow-up promptly on any issues and/or risks identified
• Fluent in English

It will be a big plus if you:

• Have strong experience with ServiceNow integrations
• Have experience with ServiceNow platform architecture
• Possess knowledge of latest ServiceNow GenAI capabilities such as Now Assist and Fluent

What are the next steps – Recruitment Process:

Thank you very much for your interest in the role. We will make sure every candidate will receive a reply within 2 weeks after the application deadline.