Senior Talent Systems Manager (SuccessFactors) (m/f/d)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Senior Talent Systems Manager (SuccessFactors) (m/f/d)

Purpose: 

The position exists to act as the Subject Matter Expert (SME) for Talent 2 Value processes (Performance & Goals, Succession Planning and Calibration) within the People & Culture Technology landscape, primarily based on SAP SuccessFactors.

The role ensures end-to-end process integrity, solution optimization, and continuous enhancement of Talent processes globally, while serving as a trusted advisor to Business Process Owners and key stakeholders. It operates within a product-oriented delivery model, collaborating with Business, Product Owners, and BTS to drive continuous, value-driven delivery, measurable impact, and long-term product evolution.

Position: 

Talent 2 Value Solution Ownership 

• Act as global SME for PMGM, Succession and Calibration processes
• Own functional design, configuration and continuous optimization
• Identify innovation opportunities (e.g. AI-supported performance insights, skills integration)
• Ensure alignment with global P&C strategy and Talent Marketplace roadmap

Enhancements & Project Delivery 

• Lead functional design and implementation of enhancements and projects
• Translate business requirements into system configuration and technical specifications
• Coordinate integration activities with Enterprise Architecture, Security and Data teams
• Support global rollouts and change management activities

Operations & Release Management 

• Own complex incidents and major change requests within scope
• Support and manage quarterly SuccessFactors releases
• Perform regression testing and ensure solution stability

Recruitment Backup & Cross-Module Support 

• Act as secondary SME for SuccessFactors Recruitment
• Support recruitment-related enhancements and incident resolution when required
• Ensure end-to-end Talent process integration across modules

Governance, Vendor & Documentation Management 

• Manage vendor relationships within scope of responsibility
• Ensure documentation is maintained (configuration, process flows, test scripts)
• Ensure compliance with IT Security, Data Protection and J-SOX requirements

Requirements: 

• University degree or equivalent
• Fluent in English (written and spoken)
• 4-6 years of experience working with SAP SuccessFactors, preferably in Talent modules
• Proven hands-on configuration experience in: PMGM (Performance & Goals) and Succession & Calibration
• Exposure to Recruitment module (Recruiting & Onboarding) - required as backup capability
• Proven background in global project implementation and release management
• Exposure to working within a global, multicultural environment
• Demonstrated ability to manage stakeholders and vendors
• Experience supporting releases and managing system lifecycle
• Hands-on SuccessFactors configuration and solution design experience
• Strong stakeholder management and communication skills

What to expect:      

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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