R&D RRP Sourcing Business Operations & Governance Manager (m/f/d)

Please apply till 18th of November 

Location: Warsaw, Poland

Role: Permanent 

R&D RRP Sourcing Business Operations & Governance Manager (m/f/d)

The R&D RRP Sourcing Business Operations & Governance Manager leads governance, performance management and continuous improvement activities across JTI’s operation. The role ensures effective oversight of third-party performance, business risks, operational compliance and key performance indicators, while driving performance transparency and continuous improvement across the ecosystem in collaboration with Operations, Commercial Sourcing, Finance and external partners.  

Position: 

As the R&D RRP Sourcing Business Operations & Governance Manager, you will: 

• Own governance of third-party operational performance, including service-level agreement management, performance reviews and escalation processes 

• Monitor operational and service performance against agreed targets and identify performance gaps and improvement opportunities 

• Support commercial discussions and negotiations through performance transparency, cost monitoring and business insights in collaboration with Commercial Sourcing 

• Own the structure´s key performance indicator governance, performance reporting and business performance transparency 

• Consolidate and interpret operational, financial and service performance information to support decision-making 

• Provide regular performance reviews, business insights and management reporting to the Lead and key stakeholders 

• Maintain visibility of operational risks, mitigation plans and business continuity actions across the JTI ecosystem 

• Coordinate governance routines, performance reviews and management forums 

• Support the follow-up of audit, compliance and control-related actions across the organization 

• Own the continuous improvement portfolio and optimization roadmap 

• Identify, prioritize and track improvement opportunities across operational performance, service, cost and business processes 

• Develop business cases and benefit assessments to support prioritization and decision-making 

• Drive alignment across Operations, Planning & Forecasting, Finance, Markets, Commercial Sourcing and external partners 

• Support readiness for new business requirements, operational changes and strategic initiatives 

• Provide performance insights, business intelligence and recommendations to support business decisions  

Requirements: 

• University degree in Business Administration, Supply Chain, Engineering, Finance or a related field 

• Minimum 5 years of experience in supply chain, operations, business performance management, continuous improvement or project management 

• Experience with SAP, outsourced operations and fast-moving consumer goods or electronics supply chains is considered an advantage 

• Fluent written and spoken English. Polish and/or Japanese is considered an advantage 

• Strong analytical and business understanding, with the ability to translate operational, financial and service performance into clear insights, recommendations and actions 

• Strong stakeholder management and leadership skills, with the ability to influence without formal authority, challenge constructively, align cross-functional priorities and drive topics to resolution 

What to expect: 

A role focused on business governance, performance visibility and continuous improvement across the JTI ecosystem, working closely with Operations, Planning & Forecasting, Finance, Markets, Commercial Sourcing and external partners. You will provide business intelligence, risk assessments and performance insights to support business decisions, while helping ensure governance actions, improvement initiatives and operational priorities remain aligned with business objectives