Process Innovation and Automation Manager (m/f/d)
WARSAW, PL, 00-841
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
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Learn more: jti.com
Location: Preferably living in Warsaw or close to it
The Process Innovation and Automation Manager supports the delivery of automation and innovation initiatives across Shared Services, contributing to operational efficiency and digital transformation. The role exists to identify automation opportunities, support solution design and deployment leveraging RPA and Gen AI, and coordinate with stakeholders to ensure successful implementation.
Working under the guidance of the Process Innovation and Automation Lead, the role collaborates with process owners, operations teams, and IT to drive automation projects, promote user adoption, and build automation capabilities across the organization.
- Analyze business processes to identify automation potential and assess feasibility in collaboration with process owners and operations
- Work closely with Service Delivery Directors and their teams to identify automation opportunities with the highest potential
- Manage implementations with business operations
- Act as the first point of contact during the implementation of automation projects
- Support the execution of automation projects, ensuring alignment with business needs and timely delivery
- Collaborate with IT, developers, and business teams to translate functional requirements into automation solutions and ensure smooth implementation
- Support training and awareness initiatives to build automation capabilities among end users, including citizen development and Gen AI literacy
- Track and report on automation outcomes, including efficiency gains and user feedback
- Contribute to solution refinement and scaling
- High standard of university degree
- Hands-on experience with RPA tools such as UiPath or Power Automate and familiarity with Generative AI applications in business processes
- Skilled in process mapping, low-code or no-code platforms, and identifying automation opportunities to drive efficiency
- Data-driven mindset with KPI tracking experience and strong communication skills to translate between technical and business stakeholders
- 5–6 years of experience in process improvement, automation, or shared services operations with a track record of high-quality execution and delivery
- Experience engaging with WG2-level stakeholders, managing cross-functional projects, and coordinating parallel initiatives with strong organizational skills and attention to detail
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.