Process Analyst Manager (m/f/d)

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Please apply by 17 June 2026

Process Analyst Manager (m/f/d)

Position Purpose:

The position exists to act as the Subject Matter Expert (SME) for Learning & Development processes, within the People & Culture Technology landscape, primarily based on SAP SuccessFactors Learning and related capabilities.

The role ensures end-to-end ownership, configuration, and continuous optimization of Learning solutions globally, with a strong focus on delivering scalable, user-centric, and aligned learning experiences supporting workforce development and business priorities.

The role operates within a product-oriented (fusion) delivery model, collaborating with Business, Product Owners, and BTS teams to drive continuous, value-driven delivery, measurable impact, and long-term product evolution.

Position:

Learning Solution Ownership

• Act as global SME for SAP SuccessFactors Learning
• Own functional design, configuration, and continuous optimization
• Drive standardization and scalability of global learning processes
• Ensure alignment with P&C strategy

Enhancements & Project Delivery

• Lead functional design and implementation of learning-related enhancements and projects
• Translate business requirements into configuration and technical specifications
• Operate within product-based (fusion) teams, ensuring continuous delivery
• Support global rollouts and change management

Operations & Release Management

• Own complex incidents and major change requests within learning scope
• Support and manage quarterly SuccessFactors releases
• Perform regression testing and ensure solution stability
• Maintain system integrity, data consistency and audit compliance
• Collaboration with L1 (GSD) and L2 (AMS) support lines

Governance, Vendor & Documentation Management

• Manage vendor relationships within scope of responsibility
• Ensure documentation is maintained (configuration, process flows, test scripts)
• Ensure compliance with IT Security, Data Protection and J-SOX requirements
• Contribute to knowledge base and continuous improvement of BTS delivery model

Requirements:

• University degree or equivalent
• Fluent in English
• 4–6 years of experience working with SAP SuccessFactors, with a strong focus on: Learning Management System (LMS) module and Learning & Development processes (learning lifecycle, curricula, certifications, compliance training)
• Proven hands-on configuration experience in SAP SuccessFactors Learning
• Exposure to or experience with AI-enabled learning solutions, analytics, or personalization capabilities is considered an advantage
• Experience in global project implementation, enhancements, and release management
• Experience working in product-based / agile (fusion) environments
• Experience managing stakeholders and vendors in global settings
• Experience supporting system lifecycle and releases
• Hands-on experience in SAP SuccessFactors Learning configuration and solution design
• Ability to translate business requirements into scalable system solutions
• Understanding of AI-enabled learning capabilities (recommendations, personalization, skills-based learning)
• Knowledge of integrations with Employee Central and external learning/content systems
• Strong project delivery and product lifecycle management capabilities
• Knowledge of IT service management (Incident, Change, Release)
• Awareness of data privacy, audit and compliance requirements

What to expect:     

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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