City: WARSAW

GBS Change Manager (m/f/d) Temporary

9 Nov 2026

Job ID: 108814

Country: Poland

Professional area: Global Transformation

Contract type: Fixed-Term

Professional level: Experienced

Location:

WARSAW, PL, 00-841

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Learn more: jti.com

GBS Change Manager (m/f/d)

Temporary - Two years

The GBS Change Manager supports the implementation of change management plans within Global Business Services, ensuring that employees, customers and stakeholders are informed, engaged and supported throughout change initiatives. The role focuses on stakeholder management, employee engagement, communication and other change interventions that enable successful adoption.

Position:

As the GBS Change Manager, you will:

Develop and execute change management plans that support employee adoption
Perform stakeholder analyses, impact assessments and resistance management activities
Design and implement engagement plans that build stakeholder understanding and support
Apply the PROSCI framework to large projects
Propose stakeholder mapping and build strong relationships across assigned projects
Conduct stakeholder meetings to gather feedback, communicate updates and address concerns
Work with project teams and the Change Management Lead to maintain clear, consistent and timely stakeholder communication plans
Create content and communication assets that explain the vision, benefits and impact of change initiatives
Facilitate workshops and meetings that build understanding and acceptance of change
Coordinate the content and delivery of messaging plans across communication channels
Monitor communication effectiveness and adjust approaches when required
Integrate change management activities into project plans
Track, measure and report on the effectiveness of change management activities
Manage additional tasks and projects when required

Requirements:

Bachelor’s degree in Business Administration, Communication, Change Management or a related field
At least five years of experience in change management, project management or a related role, ideally within a multinational organization
Experience using change management methodologies, preferably PROSCI
Experience in stakeholder management and engagement planning across all organizational levels, including senior stakeholders
Excellent written and verbal English at business proficiency level
Excellent communication, interpersonal and presentation skills
Strong project management expertise and the ability to manage complex change initiatives
Ability to manage multiple priorities in a fast-paced environment
Understanding of the Global Business Services environment would be beneficial

What to expect:

You can expect a collaborative role with broad stakeholder exposure and the opportunity to contribute to complex change initiatives within Global Business Services. You will work closely with project teams, the Change Management Lead and business stakeholders to turn change strategies into practical engagement, communication and adoption activities. The role encourages simple and efficient ways of working, timely decision-making, accountability and collaboration across diverse teams.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.