DIGITAL EXCELLENCE MANAGER

Department: IT BTS M&S Digital Excellence Delivery
Location: Warsaw, Poland
Contract Type: Permanent

                                       Digital Excellence Manager

Purpose:

The Digital Excellence Manager will be responsible for the successful delivery and adoption of Marketing & Sales and Global Reduced Risk Products corporate solutions in global teams, providing expertise and support on functional usage, operations, and effective execution, as well as raising and following up on risks and relevant mitigations. 

The person acts as liaison between M&S and GRRP Business functions and D&IT delivery teams being able to talk both business and IT languages, becoming and coordinating other internal IT teams and 3rd party companies to deliver their specific initiatives on time and budget following agreed plans. The role also guarantees IT Governance on M&S and GRRP related matters and proper communication. Primary focus of this role will be on the solutions providing (Gen)AI capabilities. 

Responsibilities:

Business Relationship Management:

Understand business needs and priorities of different M&S ang GRRP Functions. Coordinate various initiatives to deliver business value in line with Digital and IT Strategy.
Provide functional expertise for owned applications and secure its adoption and proper use.

Project / Change Management: 

Work on the projects/demands under assignment ensuring the tasks under his/her responsibility are done as planned and alligned with JTI D&IT quality standards. Secure project completion anticipating potential risks

Application Maintenance / Quality Assurance Support:

Performs quality reviews of application and deliverables 
Participate in System Test phases to ensure markets' requirements are meeting and no side issues are appearing in order to improve quality of UAT releases.
Follow defined processes to ensure a smooth execution of planned activities.  
Ensuring all guidelines, processes and procedures are followed within D&IT BTS M&S Digtial Excellence related initiatives: GRM, OCM, DRM, Security, Risk, Compliance, BAP/Memo, Vendor Mgt/procurement and finance

Requirements:

• University degree in Computer Science or similar
• 4 years of working experience in IT function or IT consulting
  Experience with (Gen)AI and various SAAS solutions, software development and data analytics.
  Experience in solutions supporting Marketing and Sales function would be a plus
  Project Management role proven experience in medium-size projects
• Business Analysis & Business requirements analysis
  Solutions design and architecture, including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability
  • Experience in AI and GenAI projects & knowledge of AI technology
  • Supplier management
  • Proven experience on Microsoft office tools
  • Ability to quickly learn new tools and technologies
  • Strong interpersonal & communication skills, ability to connect easily and efficiently with the members of the international virtual IT teams and Markets
  • Analytical & Detail oriented 
  • Ability to work autonomously