DES Market Success Manager

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DES Market Success Manager

Currently we are looking for an experienced and passionate colleague to join our BTS M&S Digital Consumer Solutions team in Poland as DES MARKET SUCCESS MANAGER.

The DES Market Support Manager will be responsible of successful adoption and implementation of digital consumers solutions in the markets, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations required for successful adoption.

The person acts as liaison between Market functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.

Are you ready to take a new step in your career, join a global team of IT to move together a successful corporation forward?

Position:

Business Relationship Management

• Provide functional expertise on Digital Consumers processes and solutions, ensuring final users adoption.
• Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.
• Be a Partner & Consultant (“Understand the Business & Processes”).
• Translate Business needs into simple Solutions (“Make things happen”).

Change management

• In regards of new projects/major enhancements, you will analyze the requests coming from demand funnel. For that: you will analyze the feasibility of this business request in the context of the standard application solution and the impact of this requirement on the Global Reference Model (global versus local).
• Coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teams.

Project Management. You will be part of the project team and will do the following:

• Design of business processes
• Configuration and configuration coordination from external parties, unit testing
• Maintain appropriate documentation.
• Definition and roll out of standards and templates.
• Potentially participate in training business community (key users).
• Ensure transfer of knowledge/expertise from external consultants.

Requirements:

• University degree in Computer Science or similar.

3 years working experience on the following new technology trends:

• Cloud SAAS solutions
• e-commerce: Adobe, Magento, Google Analytics
• Microsoft Power Platform (Power BI, Power Apps, Power Automate)
• Microsoft O365 Platform (SharePoint, Office, Teams, etc.)
• Microsoft SQL Server & Microsoft Azure (Data Factory)
• New generation Business Intelligence solutions (MS Power BI)

• Strong experience in data integration technologies.
• Experience in Business Analysis & Business requirements analysis.
• Experience in solutions design and architecture, including but not limited to application design methodology (including Agile methodology), interface design, capacity planning, scalability.
• Supplier management.
• Experience on CRM solutions would be a plus.
• Strong interpersonal & communication skills, ability to connect easily and efficiently with the members of the international virtual IT teams and Markets.
• Fluent English.

What we offer:

• Competitive pay and attractive annual bonus.
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture.
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work). 
• Lot of flexibility in terms of work arrangements (work from office or from home).
• Private medical care (various options to choose) and life insurance.
• Employee pension and savings programs.
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave. 
• Multisport card, foreign languages classes.
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria).
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking. 
• Working in a diverse and inclusive organization of over 40 different nationalities.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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