Title:  IT Business Solutions Analyst (Taipei)

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Position Purpose

The incumbent serves as primary liaison for the business community. He/She is responsible for conducting the initial assessment of technology requirements of respective business functions. He/She works with business power users to ensure that IT change requests to support Cluster/Market growth and transformation objectives are in line with strategic priorities and JTI's IT change management process. He/She provides the necessary support to successfully complete the business requirements analysis and solution evaluation and selection, while complying with JTI IT and Corporate governance standards, He/She also assists in the planning and execution of approved projects, and provides project administration support, including project budgeting, procurement and billing, while at the same time ensuring effective and efficient on-going day-to-day operations.

Main Areas of Responsibility

Business Relationship Management

• Develop a strong relationship and work closely with the business community, leveraging commercial knowledge to drive the assessment of specific technology requirements to enable respective business functions to achieve ASP targets
• Communicate findings to the IT Business Solutions Managers or equivalent Line Manager to ensure alignment with established business priorities, and to aid in: (1) formulating the right solution strategy for the Market and (2) managing the demand for IT solutions and services.
• Provide effective communication to relevant parties.

Business Transformation / Change Management

• Proactively looks for potential business improvements and supports designated business power users to formally raise requisite IT change requests to support these business transformation initiatives, ensuring compliance with JTI's IT change management process.
• Conduct an initial assessment and provide timely feedback on potential issues/risks.
• Responsible for analyzing and implementing subsequent change requests for solution enhancements, as per JTI's IT change management process.
• Supports the Business Solutions Manager/Line Manager in coordinating with Corporate project teams for respective implementation/modification of the corporate IT systems (SAP HANA, TME Connect, etc.). Actively contributes to the  implementation of Market solutions covering the functionality required by business functions but not existing in the corporate IT systems portfolio. Coordinating programming interfaces between these solutions and corporate IT systems being part of the responsibility.

Business Analysis

• Through proactive business involvement, drive the completion of the detailed functional and technical analysis of business transformation and change initiatives.
• Responsible for completing the required documentation, ensuring adherence to JTI quality standards.
• Collect business requirements and convert into technical requirements.
• Coordinate the sign-off process and assist with effort estimation.
• Support the preparation of test scenarios and test cases.

Solution Design, Delivery and Project Management

• Provide coordination support during the solution evaluation and selection process.
• Successfully complete assigned tasks during solution design and delivery, in accordance with established JTI quality standards and best practices.
• Assist in formulating the operational support model and in delivering the requisite knowledge transfer and solution documentation.
• Assist in the planning and execution of solution implementation projects, in line with JTI's Project Management Framework.
• Coordinate onsite project activities and ensure that business operations are not adversely affected during project execution.
• Provide project administration support, including but not limited to budget tracking, project documentation, task scheduling, and project logistics.
• Assist IT Project Managers in assessing project go-live readiness
• Support the local roll-out of global solutions.

Security, Business Continuity, Compliance & Governance

• Through partnership with the IT user community, stay up-to-date on business initiatives requiring technology implementation, making sure that IT is involved from the initial stage.
• Monitor compliance of IT solution implementation projects vis-a-vis IT standards, policies and procedures, and applicable J-Sox and IT risk controls.
• Supports the development, implementation and execution of the IT Services part of IT Service Continuity Plan
• Contributes to the management of respective regular activities including review, testing and back-up resource planning
• Assist in evaluating the feasibility of leveraging existing solutions to optimize expected benefits and total cost of ownership.
• Provide the necessary support to evaluate the IT cost impact of solution(s) to be implemented, including comparative cost-benefit analysis.
• Provide project budgeting support, ensuring compliance with JTI operating guidelines, policies and procedures.
• Assists Business Solutions Manager/Line Manager in planning and execution of the IT AP/SP budgets (for Business Application's systems/services) and any adjustments through budget process.

Supplier Management (Internal & External)

• Establish effective working relationships with all internal IT Service providers (e.g. BTS Teams)
• Provide the necessary support to select qualified 3rd-party IT suppliers for solution delivery.
• Coordinate relevant procurement and billing-related tasks, ensuring adherence to Operating Guidelines, policies and procedures, and J-Sox controls.
• Provide feedback on supplier performance.

Knowledge, Skills, Experience Required

Education

• University Degree in Computer or Technical Science or strong IT background

Work Experience

• 2+ years’ experience in the IT discipline.
• Preferred background of employment experience multinational companies.
• Good working knowledge of business and related processes in FMCG industry

Language Skills

• Fluent oral and written in both English and Chinese

Functional Skills

• Experience in at least 2 of the following new technology trends:
  • *Mobile applications development
  • *Cloud SAAS solutions
  • *Digital route to market
  • *New generation Business Intelligence solutions (Tableau, Qlik, MS Power BI, Tibco, Spotfire, etc.)
• Business requirements analysis
• Exposure to solutions design and architecture (business applications and IT infrastructure) including, but not limited to, interface design, capacity planning and scalability
• Project implementation and administration support
• Exposure to supplier management
• Acts with a sense of urgency and clear understanding of priorities and strategic importance
• Can work independently with minimum supervision, but ensures clear understanding of expected outcome; highly organized, proven self-starter
• Team-oriented, and able to network and establish good connections
• Creative, innovative, enterprising, ability to think outside the box and challenge the status quo
• Proactive, eager to learn and keep pace with business and technology trends         
• Able to work under pressure and to think on his/her feet
• Detail-oriented but able to see the big picture
• Communicates effectively
• Goal-oriented, high level of commitment
• Customer service-oriented