Global Software Management Expert Manager

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Reporting to: GSM Manager - Team Lead

Duty Post: GBS Manila - Taguig

Application Duration: Apply until June 3, 2025 

Global Software Management (GSM) Expert Manager

Global Software Management team (GSM) provides JTI business with a standardized, modern, flexible, and cost-efficient IT client platform (PCs, smartphones, tablets, virtual PCs) based on the best combination of hardware, operating system, productivity tools (e.g. Microsoft Office) and JTI line of business applications.

The team provides 3rd-level support for all digital workplace-related issues and manages technical escalations to vendors. You will maintain a high level of project management, technical knowledge, and proficiency in order to constantly improve the quality of work and promote innovation.

As a Global Software Management Expert, you will:

• Ensure high-quality workplace infrastructure support based on GSM Service Catalog, GSM internal procedures, corporate standards, and SLAs for all services in your areas of responsibility
• Create and maintain JTI workplace software images. Work together with hardware vendors and internal JTI technical groups to define and constantly keep up-to-date corporate workplace images
• Test, package, deploy and maintain JTI business applications on client workstations across all JTI markets. Provide deep technical testing of new software solutions or updates by particular Global TA team request
• Ensure proper proactive systems monitoring and maintenance to provide maximum system uptime and availability
• Provide 3rd-level support in troubleshooting incidents for their respective areas of responsibility and also provide the necessary support to global and local IT teams and external vendors (e.g. GSD, BTS, CSA, M&F IT, HCL, HP, etc.)
• Manage JTI global technical projects implementation to be in line with corporate standards and provide leading-edge technologies to customers with the highest possible level of reliability and cost-efficiency
• Create and maintain corresponding OCM requests. Coordinate project activities with the other Global & local IT teams
• Comply with IT Security policies and procedures in order to keep systems safe and guarantee no service interruption due to security incidents. Ensure proper systems security by updating them with security patches according to IT Security instructions
• Develop and maintain your respective part of DR Plan. Involve other team members in this process
• Look for areas of improvement in JTI workplace technical infrastructure architecture and solutions in order to better address JTI business needs, and make them more efficient and cost-effective

Requirements:

• 5+ years of experience in managing and implementing complex enterprise IT workplace technical solutions, including:
  • Microsoft client & cloud environments, Windows 10, 11 / Microsoft System Center Configuration Manager vNext / Software Update Services / Microsoft Active Directory / Cloud products and services / Azure AD / Intune / Software packaging and deployment techniques / Local and Wide Area Networks / Desktop and Mobile Applications architecture basics
• University Degree in Computer sciences or a related field
• Solid IT technical background (Microsoft Certified Systems Engineer or equivalent work experience, Network & Telecommunications)
• Project management trainings/certifications
• Good computer literacy and ability to quickly learn and understand new software and technological trends
• Upper-Intermediate English both in speaking and writing
• High competence at communication, problem-solving, teamwork and time management
• ITIL and/or MOF basics understanding

What To Expect:  

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor. 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.