Title:  Employee Life Cycle Expert

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Reporting to: ELC Team Lead

Duty Post: GBS Manila

EMPLOYEE LIFE CYCLE EXPERT

As the Employee Life Cycle Expert, you will: 

• Management of the workload and issues resolution:
  • Coordinate workload within the team and set daily business priorities. Act as primarily contact for escalation cases. Support GBS Specialists on technical and organizational queries and issues resolution.
  • Act as an escalation channel towards Center Process Manager and Service Delivery Director level on complex cases and requests.
  • Build functional training plans for the newcomers (job shadowing, work with guidance) according to the established Training strategy, oversee that the new team members have been properly onboarded.
• Employee Lifecycle Support:
  • Provide services according to the P&C Service Catalogue including:
  • Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
  • Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
  • Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list.
  • Create and maintain JTI organizational structure in SAP HR and other systems in scope of GBS
  • Prepare contractual agreements and letters in accordance with established templates.
  • Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems.
  • Ensure data and documents readiness for payroll run (if applicable).
  • Notify relevant parties on employee's data changes.
  • Support employee enrollment into relevant benefits plans.
  • Support employee enrollment into ESPP program, manage all requested modifications.
  • Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
  • Provide reports with defined standards and templates
• System Change requests
  • Provide advisory support to the Service Delivery team members regarding possible changes and improvements to the systems in scope of GBS.
  • Liaise with the stakeholders (Strategy team, Local P&C) to collect their feedback and supports system and business process improvements.
• Expertise sharing
  • Expert in systems and processes. Supports GBS Specialists and Associates in resolving technical or data issues. Acts as mentor to Specialists and Associates.
  • Represents GBS in P&C related projects where technical, process or data related expertise is required.
• KPIs and Measurement 
  • Collects data to analyze the Service KPIs. Prepares the KPI dashboard if required. Together with CPM or TL, identifies and implements service improvements. Provides advisory support to CPM/TL on systems specifics.
• Process Improvement
  • Drive process improvement by analyzing current process and root cause defects. Partner with stakeholders and cross-functional teams to address improvement opportunities. Create or propose simple automation tools.

REQUIREMENTS:

• University degree (Bachelor, Master).
• 4+ years' experience in a multinational organization in a similar role, preferably with hands on SAP HR experience. Experience in an administrative role is a plus.
• Fluent written and spoken English. Other languages would be an asset.
• Profound knowledge of SAP HR and other systems in scope of GBS. Profound knowledge of Organizational Management, Personnel Administration and Personnel Time and SAP HR Reporting is required. Good understanding of Global Mobility, Compensation and Benefits Management. Understanding of Administration and documentation processes. Strong organizational and influencing skills. Ability to engage people. Strong Customer Service Mindset. Understanding cross-cultural sensitivity. Lean / 6-Sigma methodology knowledge is a plus. Excellent team player, open minded and flexible. GBS related certification is a plus (Certified GBS Professionals Program, etc.). Employee Central Experience is a plus.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.