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Title:  ServiceNow Development Analyst Manager

Job ID:  73964
Country:  Philippines
City:  Taguig City
Professional area:  Information Technology
Contract type:  Permanent
Professional level:  Experienced

Taguig City, 00, PH, 1630


We’re JTI, Japan Tobacco International, and we believe in freedom

We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.


But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines


It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.



ServiceNow Development Analyst Manager


What this position is about?


ServiceNow Development Analyst Manager will be responsible for delivery and support of Reporting, Performance Analytics, Virtual Agent, Predictive Intelligence on ServiceNow platform.


What will you do?


  • Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill user's requests or fix problems in the assigned area
  • Responsible for technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle 
  • Ensure consistency and standardization of the ServiceNow applications in the assigned area 
  • Ensure that required system documentation is completed and delivered before Go-Live. Actively contribute to Knowledge Base creation
  • Manage a small team of external developers and maximize the team’s performance 
  • Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved
  • Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities
  • Continuously review own and team’s performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed.


Who are we looking for?


  • You have a University Degree, preferably in IT
  • 3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers
  • Strong experience in Reporting, Performance Analytics, Virtual Agent, Predictive Intelligence, Natural Language Processing
  • Strong experience with JavaScript
  • Knowledge of other ServiceNow modules and platform capabilities will be a big plus
  • Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
  • 1+ years of Team leader experience
  • Experience with ServiceNow platform architecture will be a plus
  • Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified
  • Fluent in English


Whats's in it for you?


  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive cash allowances such as meal and transport allowance
  • Flexible working arrangements
  • Have access to over 200 company training
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.


What are the next steps?


Thank you very much for applying!

We will make sure to give you feedback 2 weeks after the application deadline. 


Job Segment: Manager, Technical Support, Management, Technology

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