Title:  Network and Communication Center Regional Coordinator (Project Management)

We’re JTI, Japan Tobacco International, and we believe in freedom. 

 
We think that the possibilities are limitless when you’re free to choose. We’ve spent the last 20 years innovating and creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries, and how we’ve grown from 40 to 4,000+ employees in the Philippines since 2009.
 

But our business isn’t just business, our business is our people. Their talent. Their potential. We believe that when they’re free to be themselves, to grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend, and why we’ve been recognized as INVESTORS IN PEOPLE in the Philippines

It’s the perfect moment for you to #JoinTheIdea. We’re opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.

WHAT IS THIS POSITION ABOUT - PURPOSE:

• The NCC Regional Coordinator is primarily accountable for ensuring effective relationship with local market, factory, and origin IT organizations.

• As being a Single Point of Contact, the incumbent serves as a link between JTG local organizations (including IT coordinators, division IT representatives or business) and Networks & Communications Center Team and service providers for all business expectations concerning telecommunication services.

• The incumbent acts as a project manager and coordinates all aspects of the delivery of catalog services ordered by the customers starting from ordering to Operational Acceptance and Service Readiness.

• S/he controls service providers' project management and delivery organization to ensure full readiness of services on timely manner.

• While managing customer expectations, the incumbent is also responsible for ensuring all Networks & Communications initiatives are properly and regularly being communicated to the local JTG organizations.

WHAT WILL YOU DO - RESPONSIBILITIES:

Customer Focus:

• As being a Single Point of Contact; ensure telecommunications service requirements are well understood and met from the standard service catalog of our preferred service providers. In case the business requirements cannot be met from the standard catalog of services, ensure the required solution is being built by the NCC Technical Architecture Team and business requirement is met properly and on timely manner.

Awareness:

• Coordinate regular reviews with field IT or local management and ensure better understanding on the future business plans impacting telecom services to set correct customer expectations and ensure alignment with NCC Team's plans, resources, service providers to deliver required services on time according to the business plans and expectations.

Service Delivery:

• Ensure regular delivery status reports are being shared with the customers, deliver services in accordance with internal orders, processes, committed lead times and operational acceptance is obtained. Ensure final acceptance of the service delivery through service providers' ordering tools.

Order & Quotation Management:

• Ensure all requests from the local organizations are being handled through standard IT Tools (i.e., Service Now). Manage / Coordinate the whole ordering and quotation of the services in line with NCC Ordering and Delivery Processes and Service Level Objectives

NCC Roadmap and Planning:

• Ensure NCC Roadmap and A/SP instructions are well communicated and presented to the market / factory and origin organizations. Make sure that field IT organizations are fully aware of the plans, and all required local planning actions are taken accordingly. Ensure proper and timely updating of global initiatives to global teams.

Inventory Management:

• Regularly review the service inventory of the locations within the providers' tools and make sure they are accurate.

WHO ARE WE LOOKING FOR - REQUIREMENTS:

• University degree in Information Management, or Engineering, or equivalent work experience.

• Strong IT Telecommunications background

• IT service management (ITIL, ITSM)

• Solid communication and project management skills.

• 5+ years’ experience in Information Technology, with particular focus on Service Delivery and governance, Telecommunications (Data and Voice/Video)

WHAT’S IN IT FOR YOU?

• Work in JTI GBS Philippines Taguig

• Be covered with medical insurance and HMO upon hiring, with HMO dependent coverage and medicine allowance

• Receive bonuses and cash allowances such as meal and transport allowance

• Have access to over 200 company training

• Well-being programs for employees

• Opportunities for your career growth

• Recreational facilities in the office - Videoke, billiard and table tennis

• Be part of a truly international and diverse company with over 40,000 employees in 130 countries

• Experience the culture of an Investors in People certified company

• Find out why 9 out of 10 employees recommend us to a friend

• Understand why 9 out of 10 employees say they feel free to be themselves