Title:  Customer Service Specialist (Temporary)

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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Reporting to: Global Supply Chain and Customer Service - CPM

Duty Post: Taguig City, Philippines

Application Deadline: March 05, 2025

Customer Service Specialist (Temporary)

The Customer Service Specialist is a key member of the O2C Finance pillar at GBS Manila, responsible for ensuring efficient ticket resolution, including daily and month-end deliverables. This role involves collaborating on issue resolution through root cause analysis and corrective actions, supporting SAP testing, performing J-SOX controls as needed, and contributing to the stabilization, simplification, and improvement of processes.

As the Customer Service Specialist in the are of Order to Cash - Global Supply Chain & Customer Service, you will:

1.) Process Customer Service Transactions

• Includes daily and month-end deliverables. Track and handle Customer/SCM  inquiries. 

2.) Enforce Control and Compliance

• Ensure compliance with Global Operating Guidelines, Corporate and GBS policies, and procedures by adhering to internal guidelines and supporting entity adherence.
• Implement and document J-SOX controls as assigned, ensuring timely and full compliance to meet internal and external audit standards.

3.) Participate in Analytical, Reporting and Process Improvement

• Prepare accurate and timely routine and ad hoc reports as needed.
• Continuously review processes and monitor performance metrics to identify and discuss potential improvement opportunities with the Team Lead.

4.) Support the team, other process teams and projects

• Assist the Team Lead in achieving team objectives and fostering collaboration during document processing and issue resolution.
• Support cross-functional activities, projects, and initiatives within GBS and Corporate as needed.

5.) Provide Support to Entities

• Commit to service excellence by being customer-focused, ensuring timely communication, and resolving queries effectively.
• Support entities by understanding their business needs and providing expert advice on customer service matters.

Requirements:

• Bachelor’s degree in Finance, Business Administration, or a related field is required. Equivalent experience will also be considered
• 2 to 3 years of proven experience
• Strong analytical skills
• Outstanding written and oral communication skills
• Solid understanding of Microsoft Excel
• SAP HANA experience
• Advanced logistics knowledge such as inventory management, transport, warehousing, insurance, legalization, export documents management
• High level of accuracy and attention to detail
• Have a sense of urgency
• Proactive in identifying process improvement opportunities 
• Ability to work under pressure and tight deadlines 
• Excellent social skills 
• Ability to communicate effectively with internal and external customers
• Willingness to take charge/responsibility/ownership
• Desire to seek for learning and self-improvement opportunities

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.