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Title:  Customer Service & Vendor Managed Inventory Specialist

Job ID:  62601
Country:  Philippines
City:  Taguig City
Professional area:  Supply Chain
Contract type:  Permanent
Professional level:  Experienced

Taguig City, 00, PH, 1634


We’re JTI, Japan Tobacco International and we believe in freedom.


We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries. But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel, and develop, amazing things can happen for our business. 

That’s why our employees, from around the world, choose to be a part of JTI. It’s why 9 out of 10 would recommend us to a friend. And why we’ve been awarded Global Top Employer status, six years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. (Learn more: jti.com)

Please apply till January 31, 2022, COB

Local applicants are welcome.

Department: Finance - Supply Chain

Location: Taguig City, Philippines
Reporting to: Customer Service Manager

Role: Permanent




This position is responsible for the pre-planning (Vendor Managed Inventory / VMI Planning) process for the Distributor Partners and converting the plan into Purchase Orders of the Customer in the Order to Cash Process. At the same time, the position is also responsible for invoice printing, records management, regulatory compliance in records keeping and is the Single Point of Contact for the Customer/Sales Teams in the Order to Cash Process for both the DP and NKA business of the market.


The main objectives are: a.) to ensure product availability and case fill rate for the Distributor Partners customers/markets requirements through a VMI-planning process (Vendor Managed Inventory) that translates the DP's IMS (In-Market Sales), into a statistical forecast and analysis, and works with the DP and DM to convert this into a Purchase Order; b.) SPOC for the DP/DM, Sales Teams, and GBS in the monitoring, and final delivery of the goods; and. c.) the efficient, accurate, timely, and completeness of the market's invoices to DP and NKA, and records management




  • Perform the pre-planning analysis (VMI Planning) for the DP's orders, and ensure acceptance by the DP/DM of the planned order and communicate this order to GBS once confirmed.

  • Acts as SPOC for the DP/NKA for all matters regarding the Order to Cash process including but not limited to: a.) Shipment Status; b.) Planned orders and Purchase Orders; c.) MR Process and schedules; d.) all other customer-related issues on Supply Chain transactions (Customer Fill Rate, preferred receiving times et. al.)
  • Communicate with Shipping Associate on the booking of DP/NKA shipments as soon as orders are released. Ensure sales orders are tally with sales invoices and proof of receipts are intact for audit reference. The billing date in SAP should tally with proof of receipt.
  • Create sales orders after checking and validating MR (Market Returns) documents. Ensure ATP (Authority to pull out) and approved MR are matched. Send email reports to all concerned parties on any discrepancy noted for immediate resolution. Perform follow-up on unrecorded market returns and coordinate with concerned parties on the speedy resolution and posting of credit memos in SAP
  • Coordinate with internal and external parties in terms of floating sales orders and untransmitted PODs (Proof of deliveries). Conduct follow-up as necessary and provide feedback on all hanging issues for resolution to immediate superior. Ensure all received sales invoices are returned by TPL 1-3 days after delivery to the customer. Secure transmittal to Collector for invoice countering Answer/entertain queries from internal/external customers related to order to cash.
  • Ensure proper records management for all: a.) Invoices; b.) PODs; c.) Countering; d.) MRs; e.) ATPs; and control of accountable forms.
  • To perform any other tasks given by the direct/line manager.



  • Bachelors degree holder or College graduate
  • With at least 3-5 years working experience in Inventory Planning or order to cash process preferably from a multinational or FMCG company.
  • Able to speak and write well.
  • Must be proficient in MS Office applications (with advanced knowledge in Excel).  
  • Knowledgeable in SAP (Order to Cash, MM), Sales, and Planning processes.
  • Able to manage customer & stakeholder relationships; strong conflict & negotiation management skills, planning & process management competencies.



  • Work in JTI Philippines Headquarters Taguig
  • Be covered with statutory benefits
  • Have access to over 200 company training
  • Well-being programs for employees
  • Recreational facilities in the office - Videoke, billiard and table tennis
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves.



  • Thank you very much for your interest in the role. You are welcome to apply.
  • We will make sure every candidate will receive a reply within 2 weeks after the application deadline.


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