Export Customer Service Associate

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To make a difference with us, all you need to do is bring your human best.

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Please, apply till March 22nd, 2026

Export Customer Service Associate

(Temporary, 8 months)

You will be responsible for coordinating export shipment operations and ensuring accurate and timely export document preparation while supporting a high level of customer service for global and local stakeholders.

The position will be based in Izmir and will report to Export Customer Service Manager.

Position:

As an Export Customer Service Associate, you will be responsible for:

• Managing export shipment requests from global and local stakeholders and preparing shipment plans to ensure the on-time shipment of finished and semi-finished products, tobacco, spare parts, machinery, and non-tobacco materials.
• Preparing all required export and shipping documents to ensure smooth and timely customs operations and compliance with customer and global requirements
• Serving as the primary point of contact for planning and shipment related subjects for export customers
• Collaborating closely with production planning, warehouse, and other teams to convert operational information into shipment plans and daily loading instructions

Requirements:

• University degree, preferably in Business Administration or a related field
• Minimum 1 year of experience in a similar role
• Excellent command of written and spoken English and Turkish
• Advanced proficiency in MS Office applications and SAP

What to expect:

At JTI, we believe great talent deserves great rewards. Here’s what you can look forward to when you join our team:

Competitive Rewards & Profit-Sharing

Enjoy a rewarding compensation package with an attractive incentive plan tied to company performance.

Work Your Way

Enjoy 50% hybrid working options and a work-from-home allowance (available for eligible roles).

Your Benefits, Your Way based on your preferences

Flexible benefits tailored to your lifestyle and priorities such as health insurance with family coverage, contributory pension plan, shared purchase, wellbeing support...

Family Comes First

Enjoy 20 weeks of fully paid family leave—including extended paid paternity leave and full maternity pay—with our JTI Family Leave Benefit.

Grow with Us

Explore exciting career development and personal growth opportunities in a truly international environment. Unlock ongoing learning with global training programs, expert-led webinars, e-learning platforms, and sponsored professional certifications.

6698 sayılı Kişisel Verilerin Korunması Kanunu ve ilgili mevzuat kapsamında kişisel verilerinizin korunması için tedbir almaktayız. KVKK ve ilgili mevzuat çerçevesinde kişisel verilerinizin işlenmesi hakkındaki aydınlatma metni ve daha detayı bilgiye https://kurumsalpano.com/JTI_CAKVAM.pdf linkten ulaşabilirsiniz.

We take measures to protect your personal data in accordance with the Personal Data Protection Act No. 6698 and related legislation. For the privacy notice regarding the processing of your personal data under the PDPA and related regulations, and for more detailed information, please visit https://kurumsalpano.com/JTI_CAKVAM.pdf

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.