Customer Service Supervisor

Application Deadline: The position will continue accepting applicants until filled
Location: Tainan, Taiwan
Professional Area: Manufacturing Services
Contract Type: Permanent
Professional Level: Experienced
Work Group Level: WG4
Reporting to: Manufacturing Services Manager

Customer Service Supervisor

Coordinate and lead all aspects of all Customer Service activities, including but not limited to market purchase and sales order management, shipment planning with markets and warehouses, and monthly excise reporting in collaboration with relevant partners. Responsible for the setup, maintenance, and governance of customer master data, end‑to‑end sales flow processes, and product registration with NTA.

Handle ad hoc responsibilities such as the handling of Tax Stamps and other non‑finished goods materials requiring shipment and sales coordination. Lead the execution of the annual customer satisfaction survey and develop action plans to drive continuous improvement. Ensure implementation of ISO standards and provide support for internal and external audit requirements. Incorporating IWS principles into daily operations to drive process improvements and ensure achievement of CBN. Lead, coach, and develop the Customer Service team to strengthen capabilities and achieve factory critical metrics.

As the Customer Service Supervisor, you will: 

• Market Orders
  • Managing and coordination of market Purchase & Sales Orders, ensuring backlogs are handled while provided monthly reports internally and externally on orders.
• Finished Good Shipments
  • Working with Warehouse and Markets to coordinate, lead and report Finished Good Shipments.
• Excise Report
  • Coordination of monthly Excise Report with relevant departments.
• Production Registration
  • Leading the application of production registration to NTA for all Finished and Semi Finished Goods, also responsible for customer master data and sales flows.
• Ad-hoc
  • Assisting with any ad-hoc selling requirements which includes contracts etc. for other material except Finished Goods. Support the implementation of ISO standards and internal/external audit requirements.
• Other
  • Handle various tasks and projects as they arise and upon manager’s request.

Requirements:

• Bachelor Degree
• At least 3 to 5 years of proven experience in Customer Service
• Experience in leading and managing of people
• Fluent command in English, both written and spoken
• SAP O2C knowledge
• Solid understanding of Microsoft Office with advanced Excel knowledge