Talent Management & Learning Development Center Process Manager

Professional Area: People & Culture (HR) 
Role: Permanent

Professional Level: Center Process Manager 
Reporting to: People & Culture Service Delivery Director  
Contact: Talent Attraction Specialist 

Talent Management & Learning Development Center Process Manager (CPM) 

As a Talent Management & Learning and Development CPM, you will oversee the end-to-end delivery of Talent Management and Learning services within the Global Business Services Center (GBSC). You will lead a team responsible for executing talent and learning processes, ensuring service excellence, compliance with service level agreements, and continuous process improvement. You will also collaborate with global stakeholders to standardize processes, enhance operational efficiency, and provide data-driven insights that support talent decisions across JTI. 

As a Talent Management & Learning and Development CPM, you will: 

• Lead and oversee the delivery of Talent Management and Learning services across supported JTI entities, regions, and HQ functions, ensuring compliance with established service level agreements (SLAs)
• Manage and provide direction to the Talent Management and Learning team, ensuring high-quality and timely service delivery
• Monitoring, interpreting, and acting on operational metrics and performance data to ensure services are delivered on time, with quality, and according to expectations
• Drive continuous improvement initiatives through process standardization, simplification, automation, and elimination of non-value-adding activities
• Coordinate key Talent Management and Learning activities, including Performance Reviews, Talent Reviews, learning administration, mentoring programs, and assessment processes
• Provide operational & strategic support to stakeholders by resolving process-related inquiries and sharing best practices on Talent and Learning processes
• Ensure operational procedures and process documentation are up-to-date, accessible, and consistently applied across the organizations
• Deliver Talent Management and Learning analytics and reports to support strategic workforce and talent decisions
• Monitor data quality and implement corrective actions to ensure accuracy and reliability of talent-related information
• Partner with Local People & Culture leaders to define workforce planning, training, documentation, and capability-building strategies
• Manage resource allocation, team development, performance management, and succession planning initiatives within the function
• Collaborate with colleagues across global GBS locations to identify and implement opportunities for process harmonization and operational excellence
• Recruit, coach, and support the professional development of team members, fostering a high-performing and engaged team 

Requirements: 

• Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field
• Minimum of 7 years of experience in HR operations, Talent Management, Learning & Development, or related People & Culture functions within a multinational organization
• At least 2-3 years of leadership or people management experience, preferably within a Shared Services environment
• Strong understanding of Talent Management, Performance Management, Succession Planning, Learning Administration, and HR service delivery processes
• Experience managing global stakeholders and working across multiple regions and cultures
• Experience in project management and process improvement initiatives; Lean Six Sigma knowledge is an advantage
• Proficiency in SAP HR and Microsoft Office applications, particularly Excel and PowerPoint
• Strong analytical skills with experience developing dashboards, reports, and talent analytics
• Excellent communication, stakeholder management, and leadership skills
• Fluent in English, both written and verbal; additional languages are an advantage
• Proactive, results-oriented, and capable of driving change in a fast-paced, global environment