ServiceNow Developer

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Applications will be processed as long as the job posting is active. 
Line Manager: ServiceNow Development Team Manager, 
Role Location: Taguig City

SERVICENOW DEVELOPMENT ANALYST MANAGER

In this role, you will be responsible for delivering, enhancing, and supporting ServiceNow applications used across JTI’s GBS and Corporate Functions. You will work closely with business and IT stakeholders to translate requirements into high‑quality ServiceNow solutions while ensuring alignment with platform best practices and JTI architecture standards. This role combines hands‑on ServiceNow development with technical leadership and oversight of external developers.

What You'll Do:

• Gather and analyze business requirements from end users and IT teams, translating them into effective ServiceNow solutions
• Design, develop, configure, test, and deploy ServiceNow applications in line with platform best practices and JTI standards
• Ensure consistency, standardization, and quality across ServiceNow applications in the assigned area
• Deliver complete technical and system documentation prior to Go‑Live and actively contribute to Knowledge Base content
• Oversee and guide a small team of external ServiceNow developers to maximize delivery quality and performance
• Provide technical support for incidents, enhancements, and maintenance activities, including data maintenance and access configuration
• Coordinate closely with IT and business stakeholders during both project and run operations
• Proactively assess technology trends and business demand to identify opportunities to expand and optimize ServiceNow capabilities
• Monitor performance against KPIs and SLAs and drive continuous improvement actions

What We're Looking For:

• University degree, preferably in Information Technology or a related field
• Solid experience delivering ServiceNow implementations, including requirements gathering, development, testing, and deployments
• Strong hands‑on expertise in the ServiceNow platform, including administration and Workspace configuration
• Experience working with ServiceNow modules such as HRSD, WSD, or SPM is a strong advantage
• Proven experience building and supporting ServiceNow integrations
• Good understanding of IT service management processes and frameworks such as ITIL
• Experience working in Agile delivery environments
• Exposure to leading or coordinating a small team is a strong plus
• Strong communication skills, with the ability to work effectively with both technical and non‑technical stakeholders
• Fluent in English

What to Expect:

At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.