Purchasing Operations Expert

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Professional Area: Purchase to Pay

Role: Permanent

Professional Level: Experienced

Reporting to: Purchasing Operations Team Lead 

Purchasing Operations Expert

The Purchasing Operations team supports markets and factories within JTI GBS Manila by managing end-to-end Purchase-to-Pay activities and ensuring the accurate and timely processing of purchasing transactions. The team is responsible for validating purchase requests, creating and modifying purchase orders, following up on goods receipts and GR/IR items, and processing down payment and MyRequest submissions. It also provides guidance to end users, monitors purchasing controls and their financial impact, and ensures compliance with P2P procedures, JTI Operating Guidelines, and JSOX requirements. In addition, the team supports process improvements, system testing, documentation updates, workload management, and capability building to improve service quality and operational efficiency.

As a Purchasing Operations Expert, you will:

• Execute end-to-end purchasing activities, including purchase request validation, purchase order creation and modification, goods receipt and GR/IR follow-up, down payment initiation, and MyRequest submissions.
• Act as a primary point of contact for end users by providing guidance on the purchasing process, proper use of tools, training materials, documentation, and resolution of purchasing-related concerns.
• Support the Purchasing Operations Center Process Manager and Team Lead in allocating resources, monitoring workloads, conducting time and motion studies, and ensuring the team is organized to meet service targets.
• Monitor purchasing performance and provide accurate analysis of key P2P indicators, including invoices dated before purchase orders, blocked invoices, aged items, open GR/IR items, purchase request volumes, purchase order modifications, MyJTI requests, and JSOX compliance.
• Provide expert guidance to team members and stakeholders on SAP P2P processes, system-related concerns, complex purchasing cases, and potential solutions.
• Identify capability gaps and deliver SAP, process, and compliance training to ensure the team’s knowledge remains accurate and up to date.
• Support governance activities by performing assigned JSOX and operational controls, escalating control failures, and ensuring appropriate mitigation actions are implemented.
• Drive continuous improvement by identifying process enhancements, supporting automation opportunities, coordinating change requests, and participating in planned and unplanned system testing.
• Maintain accurate purchasing documentation by supporting regular reviews and updates of standard operating procedures, process guides, and related materials.
• Contribute to teamwork through ad hoc assignments, support for other GBS groups, participation in local and global projects, and assistance with operational tasks when additional support is required.

Requirements:

• Bachelor’s or university degree in Business, Finance, or a related field.
• At least 3 years of experience in a multinational organization, preferably within a multifunctional shared service center environment.
• At least 2 years of experience in purchasing, finance, budgeting, or a related function.
• Strong understanding of end-to-end Purchase-to-Pay processes and their wider operational and financial impact across the organization.
• Proficient in SAP P2P, with experience as a power user, is considered an advantage.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong command of written and spoken English; knowledge of languages used in the markets supported by GBS is an advantage.
• Strong analytical and problem-solving skills, with the ability to review data, manage complex cases, and recommend practical solutions.
• Experience in identifying and supporting process improvements, system testing, automation initiatives, and change requests.
• Strong training, presentation, and knowledge-sharing skills, with the ability to develop others and explain technical processes clearly.
• Customer-focused and detail-oriented professional who can make sound decisions under pressure and work effectively within tight deadlines.
• Collaborative, accountable, and improvement-oriented team player who takes ownership, focuses on value, welcomes challenges, and supports shared team objectives.

What to Expect?

At JTI GBS, we prioritize your well-being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world-class development programs and opportunities to collaborate, grow, and progress across JTI’s international network.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.