IT Business Solutions Manager

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Learn more: jti.com

Reporting to: D&IT Director SEA

Duty Post: HQ BGC Taguig City

Application Duration: This job posting will remain open until the vacancy is filled.

IT Business Solutions Manager

This role champions the performance and evolution of key applications within the Virtual team’s portfolio, driving efficiency, innovation, and alignment across global stakeholders. It empowers cross-functional collaboration, leads strategic rollouts, and ensures external partners deliver with excellence. With a focus on continuous improvement and capability building, the role actively shapes technology solutions that meet business needs always grounded in governance, delivery rigor, and a forward-looking mindset

As the IT Business Solutions Manager, you will:

Capability Management

• Partner with business teams to identify and enhance existing solutions
• Discover and leverage existing tools across JTI that meet capability needs
• Support development of global, regional, and local capabilities
• Collaborate with other regions to maximize technology reuse and accelerate adoption.

System Rollouts

• Learn and support multi-market system rollouts under guidance from regional leadership
• Engage with other regions to share learnings and accelerate delivery
• Help ensure smooth deployments by supporting cross-regional collaboration.

Freedom Within a Framework

• Use low-code tools to deliver quick, targeted solutions
• Stay updated on tool capabilities and integrate with JTI systems via APIs for better data flow and user experience.

Service Delivery & Business Continuity

• Provide support and training to ensure effective use of business systems
• Maintain stability, reliability, and compliance of shared D&IT applications
• Manage incidents, problems, and application-related issues
• Align with internal and external service providers to ensure strategic delivery.

Innovation

• Collaborate with market teams to explore new trends and ideas
• Identify opportunities to improve business models and operational efficiency.

Distributed Teamwork & Operations

• Contribute to a geographically distributed team managing functional applications (e.g., Sales, Finance, Data)
• Oversee operations, enhancements, and project execution within assigned portfolio
• Lead or support regional projects, including planning, data migration, and go-live
• Act as a technology expert, continuously upskilling and delivering solutions through self-development or external support
• Maintain close communication during critical incidents to ensure proper prioritization

D&IT Governance

• Manage budgets and financial planning for regional applications and services
• Optimize costs and drive efficiency through alignment with corporate standards
• Ensure compliance with D&IT policies, procedures, and technology guideline

Requirements:

• Bachelor’s degree in IT or a related field
• 3+ years of IT experience, including 1+ year managing business solutions or application teams
• Experience in multinational companies and FMCG industry preferred
• Familiarity with tools like PowerPlatform, Data Lake, Field Sales, or Online Sales systems
• Strong skills in business analysis, process documentation, and solution design
• Solid understanding of project management and budgeting
• Experience working with suppliers and external partners
• Effective communicator across all levels; team-oriented and collaborative
• Proactive, organized, and able to manage ambiguity and fast-paced environments
• Creative thinker with a customer-focused mindset and drive to innovate

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.