Employee Life Cycle Specialist (Temporary)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Deputy Post: Taguig City, Philippines

Professional Area: People & Culture

Function: Human Resources

Contract Type: Temporary (6 months)

Professional Level: Graduates

Reporting to: Employee Life Cycle CPM

Employee Life Cycle Specialist (Temporary)

The Employee Life Cycle Specialist ensures efficient and high‑quality delivery of People & Culture (P&C) services across all employee lifecycle processes within GBS. The role provides end‑to‑end support to employees, markets, and stakeholders by maintaining accurate HR data, preparing documentation, and managing service requests in line with agreed Service Level Targets, Standard Operating Procedures, and JTI policies. The position plays a key role in ensuring data integrity, process compliance, and continuous improvement across HR systems and services.

As an Employee Life Cycle Specialist in the area of People & Culture, you will:

• Deliver end‑to‑end employee lifecycle support by managing service requests, resolving inquiries, and processing transactions through MyJTI (ServiceNow) in line with SLA and SOP requirements.
• Maintain and update employee data, organizational structures, and records in SAP HR and other systems, ensuring accuracy and compliance with corporate and local guidelines.
• Prepare and manage HR documentation, including contracts, certifications, and employee communications, ensuring completeness and adherence to established templates and procedures.
• Support payroll readiness and employee benefits processes by validating data, coordinating updates, and assisting with enrollments (e.g., benefits, T&E, ESPP).
• Provide reporting and communication support, including generating standard reports and issuing updates related to P&C processes and employee requirements.
• Update SOPs, service catalogues, and knowledge materials, while supporting MyJTI adoption, user guidance, and continuous improvement initiatives across P&C services.

Who are we looking for?

• Bachelor’s degree in Human Resources, Business Administration, or a related 4‑year course.
• 2–3 years of experience in a multinational environment in HR operations, employee services, or a similar role.
• Hands‑on experience with SAP HR or HR systems; SAP CRM knowledge is an advantage.
• Strong understanding of HR administration, organizational management, and employee lifecycle processes; payroll knowledge is a plus.
• Strong customer service orientation, attention to detail, and ability to work in a cross‑cultural and collaborative environment.
• Very good written and spoken English communication skills, with adaptability, flexibility, and a continuous improvement mindset.

What to Expect?

• At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.